Research

2014 Defined Contribution Survey

Published in PLANSPONSOR November 2014

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Average Service Ratings

1 = poor; 7 = excellent
Overall Net Recommendation Score
MeanMinMax
201464.7%--
201362.5%--
<$5MM68.2%--
$5MM-$25MM69.9%--
>$25MM-$50MM65.1%--
>$50MM-$200MM68.7%--
>$200MM-$1B55.9%--
>$1B28.1%--
Overall Participant Service Scores
MeanMinMax
20146.31--
20136.23--
<$5MM6.33--
$5MM-$25MM6.36--
>$25MM-$50MM6.33--
>$50MM-$200MM6.34--
>$200MM-$1B6.19--
>$1B6.02--
Average Participant Service Ratings
MeanMinMax
Participant call centers6.375.636.94
Participant website functionality6.325.636.73
Online tools/savings & investing services6.345.566.74
Participant statements6.335.216.74
Overall education program6.035.116.64
Communication materials6.125.236.71
Enrollment assistance6.435.966.86
Retiree services/payments6.415.896.81
On-site meetings6.075.076.68
Range of investment options6.596.246.91
Participant loan/withdrawal processing6.595.926.97
Participant beneficiary administration6.345.756.89
Participant fee disclosure6.416.006.75
Overall Sponsor Service Scores
MeanMinMax
20146.39--
20136.30--
<$5MM6.45--
$5MM-$25MM6.45--
>$25MM-$50MM6.43--
>$50MM-$200MM6.41--
>$200MM-$1B6.24--
>$1B6.00--
Average Sponsor Service Ratings
MeanMinMax
Sponsor website and tools6.235.026.72
Plan analytics/reporting/benchmarking6.215.496.68
Form 5500 processing6.625.976.97
Compliance support/testing6.485.846.82
Legislative/Regulatory updates6.465.906.90
Account/Service team industry knowledge6.596.056.95
Account/Service team responsiveness6.575.916.95
Staff consistency/Lack of staff turnover6.465.566.93
Plan design flexibility6.485.776.90
"Cost-to-value" of plan fees6.215.746.78

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DEFINED CONTRIBUTION SURVEY - Provider Ratings

For nearly two decades, PLANSPONSOR's annual Defined Contribution Survey has been the most important industry benchmark, measuring and evaluating 401(k) and other DC providers according to feedback from their own clients. Major defined contribution providers are rated in the various client categories they serve, and benchmark information is collected for plan sponsors to gauge their plans against their peers.

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