Art by Kevin Hong

2016 Recordkeeping Survey

The market's growth has manifested itself with more recordkeeping assets concentrated in the 20 largest providers. This trend also highlights the homogenization and commoditization of a growing number of recordkeeper services that were considered added value just ten years ago. Although providers in the 2016 PLANSPONSOR Recordkeeping Survey are ranked according to various criteria, none of the rankings can definitively answer the question of whether bigger recordkeepers are better recordkeepers.

Published in PLANSPONSOR June 2016

Navigate Research



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PLANSPONSOR’s 18th annual Recordkeeping Survey questionnaire was distributed to known providers of full-service and unbundled recordkeeping for both qualified and nonqualified defined contribution (DC) plans. A total of 60 responses were received prior to the survey deadline in May. All survey data reported on the pages that follow are as of December 31, 2015; comparable data from the prior year are as of December 31, 2014.
The survey questionnaire was designed to gather information/data pertaining to each provider’s experience, services and capabilities. All information is self-reported; all statements related to product/service offerings available to defined contribution plan sponsors were supplied by each provider and subject to PLANSPONSOR’s internal quality assurance reviews where possible. Readers are urged to contact providers directly for further details on the scope of services available.
Providers are listed in alphabetical order. “Asset rank” indicates the provider’s overall placement by total recordkeeping assets under administration (AUA). Information included in each profile represents a snapshot based on some of the many factors to consider when selecting a recordkeeping partner.
Although the tables provide a wealth of information, they contain only a small portion of each provider’s answers to the survey. To purchase an Excel spreadsheet that contains the full dataset of responses from all 60 providers, please contact Michelle Judkins at To learn how to participate in the 2017 PLANSPONSOR Recordkeeping Survey, contact Brian O’Keefe at


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As a complement to our Defined Contribution Survey - which measures how satisfied DC clients are with their providers - our annual Recordkeeping Survey gives employers the chance to see exactly which products and services each provider offers, as well as listing information on total assets and overall client demographics. This survey, as opposed to the DC survey, is comprised of data collected from the providers themselves.