Roth Accounts: A Different Type of Retirement Savings Diversification

Just as people diversify their investments, the Roth option is viewed as a way to diversify the tax treatment of savings. Here’s what plan sponsors need to know about Roth accounts and in-plan Roth conversions.

For retirement plan sponsors that have not considered offering a Roth option for a 401(k) or 403(b) plan, findings from the Plan Sponsor Council of America (PSCA) should give them pause. In 2016, 63.1% of plans offered a Roth, more than double the 30.3% of plans that did so in 2007.

Similarly, the 2017 PLANSPONSOR Defined Contribution Survey found the percentage of plan sponsors offering Roth accounts in their plans increased from 52.4% in 2013 to 68.5% in 2017.

Experts say Roth accounts, which allow participants to defer income for retirement savings after taxes are withheld, represent another way that participants can diversify their savings, in this case via taxes. They also say that they make the most sense for younger workers who are in lower tax brackets. Paying taxes today before putting their savings into a retirement account so that they can then withdraw the savings tax-free in retirement, is a powerful way to “turbo charge” savings, says Gregg Levinson, senior retirement consultant with Willis Towers Watson in Philadelphia.

“In the retirement industry, we focus greatly on the diversification of investments in a participant’s account,” says John Geli, president of retirement solutions at DST in New York. “Such diversification allows a participant to weather the ups and downs of the market. Similarly, diversifying the tax impact of your qualified plan account allows an individual to be prepared regardless of what their personal tax situation ends up being upon retirement.”

For more stories like this, sign up for the PLANSPONSOR NEWSDash daily newsletter.

Many workers are aware of the Roth option, says Gary Weir, vice president, retirement solutions at Frenkel Benefits – an EPIC Company, based in New York. “The few times an employer has started a new plan and not offered a Roth contribution, one of the first questions we get from employees is if they can contribute on a Roth basis,” Weir says. “Qualified retirement plans often add Roth provisions to increase the flexibility and attractiveness of the plan to all workers and to appeal to younger workers or those in a lower tax bracket, for whom the prospect of long-term tax-free gains are more attractive than current tax savings.”

Amy Oullette, head of operations at Betterment for Business in New York, agrees that Roth accounts may make the most sense for younger workers, who have a longer period of time to amass earnings on their savings.

Conversely, “if a participant expects that Social Security will be their primary source of income in retirement, they may not derive as much benefit from a Roth account, since they may be in a very low tax bracket,” adds Steve Bogner, managing director at HighTower Treasury Partners in New York.

What sponsors need to know

Zovistoski says there are six steps/points that plan sponsors need to take or be aware of before offering a Roth option. First, they will need to work with their third party administrator (TPA) to update their plan document to include information about the Roth option. Second, they need to contact their payroll provider to ensure it can handle both pre- and post-tax contributions.

Third, they should be aware “that eligible employees can contribute to a traditional pre-tax retirement account, a Roth retirement account or both—but that the combined IRS [Internal Revenue Service] maximum deferral amount is applied to both accounts,” Zovistoski says.

Fourth, should a participant elect to defer on both a pre-tax and a Roth basis, the recordkeeper needs to maintain two separate accounts for each because they are taxed differently, he says.

Fifth, participants’ “Roth contributions are eligible for employer matches, just like traditional contributions, and like traditional contributions, the employee is immediately 100% vested,” he says.

Sixth, should the plan decide to use automatic enrollment, the default is typically a traditional retirement account; employees would need to affirmatively elect the Roth option, he says.

Participants in Roth 401(k) accounts or 403(b) accounts cannot take a distribution from their account without being subject to the 10% tax on early withdrawals until five years from their first Roth contribution or reaching age 59-1/2, adds Jamelle Moody, retirement plan consultant with DWC – The 401(k) Experts in Houston.

In-plan Roth conversions

Few sponsors that offer a Roth option permit in-plan Roth conversions, Weir says. However, the 2017 PLANSPONSOR Defined Contribution Survey found more than four in ten (41.2%) do.

Should a participant decide to convert his savings in a traditional retirement account to a Roth account, he needs to be aware that the amount converted will be subject to ordinary income tax in the year in which the participant makes the conversion, Weir says. Thus, if a participant has a $300,000 balance but is only earning $50,000 a year, the participant would most likely be unable to pay the taxes on the full balance, so it would make sense for “the employee to work with their tax adviser to structure their conversions in such a way that the taxable situation can be spread over several years so there is not an adverse tax consequence in any one year,” he suggests.

It is also critical for participants to realize that once they make the conversion, it cannot be reversed, adds Cindy Wilson, financial consultant director, institutional financial services at TIAA in Los Angeles. And, plan sponsors have the option of allowing either unmatched pre-tax deferrals or matched pre-tax deferrals to be converted, Wilson says.

Once a participant has decided to make a conversion, Zovistoski says, they should go through certain steps to ensure it is done properly. First, he should make sure that the Roth option is, indeed, available at his company. “Second, just because a company offers a Roth option does not mean it also offers in-plan Roth conversions,” Zovistoski adds. “Half of the plans with Roth do not allow for in-plan conversions.”

The participant needs to be aware that he will be responsible for the taxes on any amount that he decides to convert. The participant then needs to obtain the forms to conduct the conversion from the human resources department. Zovistoski adds, “they need to look at their next quarterly statement or log onto their account online to make sure the conversion was handled properly, and, finally, they need to look for a 1099-R form at the end of the year, which will tell them how much” retirement savings is taxable.

Unfortunately, Levinson says, “the challenge with Roth is that it is complicated to explain, which is why I think many people do not use it. We just did our DC [defined contribution] survey, which showed an uptick in sponsors offering the Roth option, but among those who don’t, they say it is too complicated for participants to understand. This has to change. Roth needs to be brought into the mainstream because defined benefit plans are gone, and not enough people are properly prepared for retirement. People need every tool possible,” and the Roth option is one that can really boost savings, he says.

Maintaining a Top Notch Call Center

In an age where technology rules, call centers are still an important tool for those wanting a more personal experience.

Compliance concerns, lengthy wait times, incorrect information. These are only the more recognized complications when assessing call centers, so how can plan sponsors and providers offer dependable—and reliable—material to participants?

 

Get more!  Sign up for PLANSPONSOR newsletters.

Recent analysis of responses to the 2017 PLANSPONSOR Defined Contribution (DC) Survey found that sponsors are more satisfied with call center services than other participant services, yet respondents were also more likely to cite them as an area needing improvement than as a top service offering, with sponsors reporting slow response times, inaccuracies and poor service as common complaints. 

 

The apparent contradiction was not surprising to Brian O’Keefe, PLANSPONSOR’s director of research and surveys, noting “in the internet-age, call centers may seem antiquated, but sponsors are not shy about voicing dissatisfaction if one fails to resolve participant questions.”

 

To understand what callers face, Lauren Brouhard, executive vice president at Fidelity Investments, suggests participant surveys—by phone or otherwise—and let the responses determine improvements the sponsors should make. 

 

O’Keefe concurs. “Sponsors need to understand and assess participant needs and know that the provider can meet any unique needs,” such as serving employees in several time zones.

 

O’Keefe says small plans often have a small, central participant pool which is easier to service (i.e., you can offer seminars or one-on-one meetings onsite during work hours or direct participants to a local adviser, whom they can meet with whenever is convenient). However, larger plans lose this option because workforces get more distributed and spread across time zones. 

 

“In terms of call centers, I presume it is expensive to staff a call center after hours and on weekends because you have to plan for a certain level of call volume that may or may not materialize. Additionally, you may need to staff multiple locations to account for potential business interruption from weather or other unforeseen circumstances. If you have a small plan, those costs cannot be shared across a larger participant base, but with larger plans you can do that,” he says. “Smaller plans may prioritize ‘high touch’ service that offers a depth and quality of conversation (likely in person) over accessibility that extended hours may provide.”

 

Avoiding fiduciary risk and providing correct information

 

Providing correct information while not overstepping the boundaries of giving advice is also something to consider for a call center. To avoid litigation, it’s clear why some plan sponsors or providers would rather generalize information to participants.

 

“One thing call centers have really felt pressure on, is how much do we try to integrate ourselves in this engagement process, to help people make more appropriate decisions meet their needs, and how much do we not want to be involved in that because it opens panels to potential fiduciary risk?” O’Keefe notes.

 

So, how can plan sponsors and providers oversee a representatives’ compliance, while also delivering thorough information?  

 

Well, by literally doing so. According to Brouhard, if a provider offers the service, plan sponsors may be permitted to evaluate calls between representatives and participants, to confirm no fiduciary risks were made.

 

“Some plan administrators request the option to review calls as well—we do have some clients that are partnering with us to ensure compliance by reviewing calls themselves,” she says.

 

Additionally, Brouhard recommends the use of strong technology to safeguard correct, and valuable, information. Employing sounder equipment can create clearer data for both the call center associate and participant, while mitigating compliance issues. At Fidelity, an associate desktop is configured to display a plans’ advice or education, to ensure sharper communication.

 

“It’s really important to keep the environment for the associates simple and straightforward,” she says. “Make sure there’s the right content and process for quick and easy access, so that there is no doubt in their mind what they’re supposed to do.”

 

While dissatisfactions are unescapable, O’Keefe and Brouhard say the number one key to ensuring consistent and correct information is having a working partnership between the plan sponsor and provider. Brouhard says, “It’s really a partnership to get information out and make sure participants can engage in a way that works for them, to help them enhance their financial wellness and meet their needs.”

 

O’Keefe is confident that providers are investing in technologies to improve quality while reducing cost and is quick to point out that future of call centers may look very different. 

 

“Twenty years ago, call centers dominated participant interactions,” he observes. “Today, websites, and increasingly mobile apps, have taken center stage. But continued acceptance of online chat support and advancement in artificial intelligence may transform the participant experience and render the traditional rep-based call center obsolete.”

 

In the meanwhile, sponsors should invest the time to confirm that their plan’s call center strategy meets their participant’s needs.

«