Financially Well Employees Buoy the Bottom Line

According to John Hancock data, helping employees reduce their financial worries is well worth employer’s time and attention.

John Hancock has published the results of its annual Financial Stress Survey, which compiles the responses of more than 1,350 retirement plan participants.

According to the research, a sizable majority of workers (69%) are stressed over their finances, leading to a range of behaviors that can cost companies approximately $2,000 in excess labor costs per employee. Most respondents (72%) admitted to worrying about personal finances while at work, with one-third doing so more than once per week. The research finds that worker productivity is directly impacted by this stress, generating excess employment costs.

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“Slightly more than three-quarters of survey respondents cited lack of retirement savings as a leading factor affecting their stress,” the survey report says. “Nearly half report they worry about it ‘a great deal,’ and only 40% expect to retire ‘about when planned.’”

Rounding out the top five causes of financial worry in the workplace were college loans (76%), monthly rent payments (64%), lack of emergency savings (59%), and overall current financial situation (62%).

“That financial stress is triggering both physical and psychological symptoms for about 60% of respondents, causing anxiety, lack of sleep and a feeling of being overwhelmed—all of which can affect a person’s productivity in the workplace,” the research says.

Patrick Murphy, president and CEO, John Hancock Retirement Plan Services, says the research clearly shows how people need help managing competing financial obligations.

“It is up to providers, advisers and employers to offer participants a holistic approach to financial wellness,” he says. “That is how we will help people achieve financial success, whatever that may mean to them.”

According to John Hancock data, helping employees reduce their financial worries is well worth employer’s time and attention. More than two in five respondents feel they would be more productive if they did not spend time worrying about their finances at work, while three in five respondents think getting financial advice at work would reduce their stress. Sixty-five percent believe it would help them start saving more for retirement.

“When asked what financial issues they would like help with, three-quarters cited retirement income preparation aid, followed by Social Security and Medicare claiming (60%), and debt counseling (32%),” the survey report says.

“Financial stress is one of the biggest concerns among our participants—and it has implications for their health, healthcare costs, and premiums, and ultimately, their productivity,” Murphy says. “Our survey shows employers can play a role in making their employees’ financial lives better—and if done well, it may even benefit the company’s bottom line.”

The full results are available here.  

Similar take from competing providers

Wells Fargo Institutional Retirement and Trust recently published its annual Retirement Study, finding once again that employees are being asked to shoulder more responsibility for directing their own retirement savings effort. Like the John Hancock research, Wells Fargo’s analysis finds widespread financial stress among U.S. workers.

According to Wells Fargo leaders, probably the most important overall finding in this year’s analysis is the strong positive impact on participant outcomes associated with having “a planning mindset.” This is to say that Wells Fargo uncovered four specific participant characteristics that correlate with a significantly better financial life—including lower levels of reported financial stress and greater reported financial outcomes. These characteristics include having set a specific money-related goal in the preceding six months; having previously set a specific long-term financial goal, such as a retirement age or savings level; feeling good about planning financial matters in general over the next one or two years; and preferring to save for retirement now rather than waiting until later.

Wells Fargo’s report goes on to suggest providers and plan sponsors can be proud of the fact that employees generally perceive their retirement plan offerings as being high quality and as having a strong positive impact on both their short-term and long-term financial lives. As the survey shows, 92% of workers say they feel more secure about retirement because they have contributed to a 401(k), and 82% of those with access to a 401(k) say they would not have saved as much for retirement at this stage if not for the 401(k).

Demand for Financial Advice Is on the Rise

And 401(k) providers are the top source for financial advice.

Sixty-four percent of workers turn to their 401(k) plan provider as their first source for financial advice, including advice on topics besides retirement, according to a survey by T. Rowe Price. Additionally, the demand for financial advice has increased.

Three of the most cited objectives for advice were saving for retirement outside of the workplace retirement plan (74%), saving to fund health care expenses in retirement (74%) and saving in the workplace retirement plan (71%).

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Specifically, workers want help selecting investments, figuring out how much to save and tracking their progress. Asked about their objectives related to retirement, 34% said they would like advice on how much to save for retirement outside of the workplace retirement plan. Thirty-two percent want advice on saving to fund health care expenses in retirement, and 31% want advice on how to save for retirement in their workplace plan.

However, 60% said they are not receiving financial advice, with 43% saying cost is the reason.

Millennials said they would like advice that is accessible on their mobile phones. Generation X wants advice services that fit into their busy schedules, and Boomers want advice that is easy to use. Sixty-four percent of Millennials say they rely on digital tools and calculators either somewhat or a great deal, while this is true for only 55% of Generation X and 42% of Boomers.

“As individuals juggle many financial goals, their need for financial advice has grown, and we see many turning to their retirement provider for that guidance,” says Aimee DeCamillo, head of T. Rowe Price Retirement Plan Services Inc. “The availability of financial wellness programs alongside a retirement plan is more important than ever. Employers can support this growing need by offering access to educational resources, greatly influencing not just the retirement readiness of their employees but their overall financial health as well.”

The survey also found that 64% of workers say that reducing debt is a major or minor financial objective where advice could be useful. Fifty-seven percent say they always or often pay their credit card balances in full when they are due. For 75%, credit card balances are their highest form of debt, followed by car loans (54%).

Sixty-five percent say that having an emergency fund is a major or minor financial objective where advice could be useful. Thirty-one percent have an emergency fund, but 47% would turn to their credit card if faced with a financial emergency. Thirty-two percent would turn to a family member for help.

Fifty-six percent say that managing and budgeting day-to-day expenses is a major or minor financial objective where advice could be useful. Forty-two percent have a fixed spending budget, and of this group, 63% stick to that budget. Seventeen percent say they always or often have difficulty paying their monthly bills.

T. Rowe Price’s findings are based on an online survey of 3,005 adults who are currently contributing to a 401(k) plan and have an account balance of at least $1,000. NMG Consulting conducted the survey for T. Rowe Price in July and August.

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