SURVEY SAYS: Retirement Plan Mobile Technology

Retirement plan providers are continuing to expand access to plan data on mobile devices, and some are allowing participants to complete transactions through a mobile device.

We asked NewsDash readers whether their participants have access to plan data or transaction capabilities on mobile devices and what kind of usage they are seeing?

Seventy percent of respondents work in a plan sponsor role, 3.3% are advisers/consultants, and 26.7% are TPAs/recordkeepers/investment managers.

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We asked the plan providers if they offer mobile plan access for participants, and half said they offer both plan information and certain transactions. Slightly more than 21% offer plan information only, and 28.6% do not offer mobile plan access for participants.

We asked plan sponsors if their providers offer mobile plan access for participants, and 56% said their providers offer both plan information and certain transactions, and 20% said their providers offer plan information only. However, 12% said their provider do not offer mobile plan access for participants, and another 12% indicated they do not know.

The survey results indicated there is a lack of tracking for participant usage of mobile capabilities, or at least, if the providers are tracking it, they may not be sharing that information with plan sponsors. Asked if participants are using mobile devices for plan information or transactions, 40% of responding readers don’t know, while one-third said no, and 26.7% indicated participants are using mobile technology.

We also asked if there is one age demographic using mobile devices for plan information or transactions more than others, and two-thirds of responding readers said they don’t know. Slightly more than 23% said no one age demographic is using mobile technology more than others, but 10% indicated younger participants were (3.3% chose ages 18 to 25 and 6.7% chose ages 26 to 35.

Many of the comments made by those who chose to do so also indicated plan sponsors are not getting statistics about mobile technology usage. While a few respondents lamented about the lack of “face time” and potential for increased cybersecurity risk as a result of mobile technology, most said it is a good thing and the wave of the future, even though participant adoption is low currently. Editor’s Choice goes to the reader who pointed out that: “From a personal perspective, I like the idea of having access from my phone for those inevitable moments when I knew I was supposed to do reallocate my account but realized when away from my laptop. Just another resource to take away the ‘I don’t have time’ excuse.”

A big thank you to all who participated in the survey!

Verbatim 

Current functionality for the mobile web is as follows: Participants may enroll (if they have not already) and change contribution rates. They also have view-only access to the following information: · Investment allocation · Daily prices and updated performance · Personal rate of return · Loan status. Unfortunately, we do not have a mechanism to track traffic to the web that specifically comes via a mobile device. We can track who comes to the site and what pages are visited, but cannot discern what device they are using to access the site.                    

In general, our participants have low usage of electronic access to their accounts but it is available.

We were very excited when Fidelity rolled out their app with enhanced features. I hadn't realized until now that we haven't heard of any stats for our plans. I'll definitely be asking. From a personal perspective, I like the idea of having access from my phone for those inevitable moments when I knew I was supposed to do reallocate my account but realized when away from my laptop. Just another resource to take away the "I don't have time" excuse.

We just switched to a plan that offers mobile access, so I don't yet know who is using it.

This has only been an option for about 1 year in our plans.

Been around the block once or twice and been in this game for a long time. Now, as I'm on my way to retirement, I maintain that staring into a screen cannot compare to face-to-face. Not preachin' mind you, just making an observation as my human position will be replaced by an electronic friend.

You can enroll online, look up account info and change contribution rate. However, no reports are available breaking mobile device usage from internet usage. and no reports are available with age breakdown.

It's the wave of the future! Get on the bandwagon, people!

Our recordkeeper is John Hancock. We are glad an app is available for participants even though less than half utilize it. More capability was added to the mobile app at the end of 2015 which is great.

Our current plan provider is lacking in the mobile technology front, but assures us that they are making improvements this year. It would be nice to have a more interactive application than what is currently offered - account review only.

Our provider only recently (within the last 6 months) introduced mobile access (information only). We plan to highlight it later this quarter in an effort to let participants know they know have mobile access if they want it.

Mobile enrollment is also a key new feature in the industry

it's the latest shiny toy in the industry's toy box, the new entry in the arms race that seems determined to try and eliminate the (all?) competition. I suppose adoption is inevitable, but we've not (yet) seen any reason to do so. Just one more vulnerable attack point for identity - and actual financial - theft.

NOTE: Responses reflect the opinions of individual readers and not necessarily the stance of Asset International or its affiliates.

Time to Bring ESG Into Your Plan?

Investment providers and recordkeepers are paying more attention to developments in the environmental, social and governance investing space. But what about plan sponsors?

Real product development momentum had already been building in the environmental, social and governance (ESG) investing arena before the Department of Labor last year told investors it has no real qualms with ESG investing by retirement plans from an ERISA perspective—so long as the competitive performance of an investment isn’t compromised by tying in such factors.

Still, consensus at the time was that ESG investing had entered a new and far friendlier paradigm under the DOL’s reformed guidance, revealed by Labor Secretary Thomas Perez himself during an October 2015 press conference in New York. As long as ESG funds are attractive from a risk/return perspective they can absolutely be included on qualified retirement plan investment menus, he told reporters.

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It was a striking and largely unexpected softening of the stance codified by the Bush Administration in 2008, explains Gregg Sgambati, a former RIA and current head of ESG solutions at S-Network Global Indexes, provider of ESG ratings and indexes which underlie mutual funds, ETFs and other financial products. A few months on he agrees a friendlier paradigm has emerged for ESG and retirement plans, “driven in large part by the realization that ESG is not counterproductive from a performance and risk perspective.”

In his role at S-Network Global Indexes, Sgambati says he has long been arguing that selecting low-carbon investments and meeting other sustainability or corporate governance standards has little impact on returns—and the impact it does have is likely to be positive. “To a large degree this is common sense,” he tells PLANSPONSOR.  

“These are well run companies that are not putting out a lot of waste and who know how to efficiently use resources to get their work done, so it makes sense they would be strong-performing companies,” he says. “Any number of academic analyses and industry-sponsored studies have confirmed as much by this point.” For example, the latest research from the Asset Owners Disclosure Project (AODP), a nonprofit group “advocating to protect retirement savings and other long-term investments from the risks posed by climate change,” suggests there is no correlation between an investor’s decision to actively overweigh low-carbon investments and the likelihood of experiencing lower returns.

In fact, AODP researchers argue that climate-based investing strategies have become “essential to protecting returns when considering the long term.” That’s because the risk attributes of climate change have a high likelihood of occurring not just in isolated regions, economies or markets—but across all geographic locations. That’s the “global” in Global Warming, says Sgambati.

NEXT: How are providers responding? 

Currently, as much as 55% of all global investments are exposed to significant climate risk, according to the AODP’s research. That’s compared with just 2% of investments that can “reasonably be classified as low-carbon.” Such is the sheer scale and potential reach of climate risk that any fund cannot claim to be looking after the long-term interests of its beneficiaries if it is not managing the components of climate risk, argues John Hewson, chair of the AODP.

Sgambati says the investment industry is slowly but surely coming to believe as much. For his firm, that means more work building indexes and models to support a variety of funds and data products in the ESG domain. One growing source of work for the firm is the construction and maintenance of custom benchmarks with the ESG flavor baked right in.

“For example we have recently been working with Reuters to construct indexes that leverage the extensive ESG data sets that they’ve already been maintaining for years,” Sgambati explains. “It’s particularly interesting work because they recently acquired a well-respected European firm that has tremendous ESG data going back as far as 1999 or 2000. They have a large and skilled research staff that has gone out and gathered great information on companies and stocks, and not just financial information.”

This is the other important point to grasp about “modern ESG investing,” he adds. “Environmental thinking is only is only one part of ESG.” Even those who are resistant to hearing about global warming can benefit from building portfolios around companies that demonstrate good governance practices, whether that be more active ownership of supply chains or a stronger commitment to the well-being of its own staff.

“These are the characteristics that set top companies apart and that will emerge in ESG rankings,” Sgambati says. “So with our work with Reuters, for example, we are able to deliver three distinct metrics across a given company's environmental impact, social standing and governance practices. We also combine them into a 0 to 100 score so it’s all very easy to grasp and use to your advantage in portfolio building.”

NEXT: Conversations with providers still ongoing 

Sgambati goes on to predict that ESG investing within retirement plans will evolve very significantly in coming years and decades.

“I like to say that this is all still playing out in the realm of the lawyers,” he says. “Product providers are analyzing the opportunities and risks, and they are talking with the DOL to get a sense for the best path forward. The next step we’ll see, I believe, is the wider integration of ESG data onto provider platforms.”

This integration is still needed before a lot of this discussion becomes actionable for sponsors of defined contribution (DC) retirement plans, he feels. “Plans will start to see their advisers and investment providers bringing this data to the table and making the case for including ESG considerations when building portfolios.”

From that perspective, Sgambati expects there will be “a big marketing and education component to all of this.” Participants will have to be educated about what ESG investing is, and perhaps more importantly, what it’s not.

“Overall, awareness of how to use ESG and what it can do is still pretty low, but it’s increasing, in terms of the client base,” Sgambati concludes. “And it’s not just Millennials who are interested in all this. It’s also Boomers, Gen X and those already in retirement. There’s a growing interest and it’s becoming mainstream.” 

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