Accenture Offers Insights Into Recordkeeper Competitiveness

Scale and specialization are cited as keys to success, says the research and consulting firm that just partnered with TIAA.

Defined contribution recordkeepers face a challenging future: shrinking margins, declining fees; and flagging technology. To survive and thrive, recordkeepers must choose between two strategic paths: scaling up to boost operational efficiency or specializing in niche market segments, according to a new industry report from Accenture plc.

The report, “Navigating Through Turbulence: Reinventing Retirement Recordkeeping,” identifies the acceleration of industry consolidation, as recordkeepers struggle to maintain profitability. Over the past decade, about half of the 20 largest DC recordkeepers by assets under administration have been acquired by other firms. Accenture predicts that within the next 10 years, the five largest recordkeepers could manage more than 75% of total market assets. More than 25% of today’s 20 largest recordkeepers may exit the industry altogether.

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Just last month, TIAA announced a multi-year deal in which Accenture will support parts of TIAA’s recordkeeping operations. Meanwhile, TIAA will maintain control of the retirement plans, recordkeeping services, plan data and “all aspects of relationships” with plan sponsors, participants and plan advisers.

Tim Hoying, strategy lead for Accenture’s retirement practice in North America, says Accenture has relationships with many recordkeepers across the industry that have informed their insights; his team works with plan sponsors to help with their most critical business needs.

“Sometimes that is helping with core strategic growth opportunities, and sometimes it means helping drive greater efficiencies in their operations to create competitive advantage,” he says. “We will continue to serve our clients in the ways that help them thrive in the industry.”

On Wednesday, in a further sign of the need for scale and services among recordkeepers, Voya announced the acquisition of OneAmerica’s retirement plan business. Responding to the question of whether the Voya acquisition shows further strain on recordkeepers’ ability to stay viable, Hoying says it actually is not a question of viability.

“It’s really a question of optimizing the strengths of the business and finding the right way to deploy capital,” he says. “The Voya acquisition reflects a broader industry focus on core capabilities and growth opportunities. We expect to see more deals of this nature as firms look for ways to stay competitive. Accenture’s research outlines the strategic models we believe will drive the greatest returns in the coming decade.”

Keeping Up

The Accenture report stated that to remain competitive, recordkeepers must follow one of two strategies. The first option is achieving scale, in which recordkeepers enhance operational efficiencies through automation and investment in advanced technology. This approach could enable firms to offer more competitive pricing and expand their range of financial services to a larger participant base.

Alternatively, recordkeepers can specialize in market segments, focusing on distinct sectors such as jumbo plans or small businesses, and offer tailored products and services. By catering to niche audiences, firms can build expertise, offer customized solutions and foster strong relationships with specific plan sponsors and participants.

The report also outlined three critical operational priorities for recordkeepers aiming to stay competitive. First, firms need to create a competitive cost structure by transforming non-core functions, adopting emerging technologies like generative artificial intelligence and streamlining legacy systems. Strategic partnerships could help reduce costs and improve scalability.

Second, recordkeepers should transform revenue streams by exploring new opportunities such as offering in-plan financial advice or combining wealth management with retirement solutions. Expanding products and services could create additional income sources.

Voya, for example, noted in the announcement of its OneAmerica acquisition that the deal will add employee stock ownership programs to its roster of services.

Lastly, Accenture noted that engaging stakeholders “purposefully” is essential for forming strong partnerships and identifying growth opportunities within the broader retirement ecosystem. Understanding the needs of plan sponsors, intermediaries and regulators is key to that success.

Accenture’s report also highlighted the role of generative AI in the future of the retirement industry. AI has the potential to help recordkeepers reduce costs, strengthen relationships with participants through personalized financial advice and unlock new revenue opportunities, according to the technology firm.

Accenture and TIAA are working toward their partnership for the remainder of this year. The deal has led to about 1,500 TIAA employees in the U.S. and India being offered jobs at Accenture.

Accenture’s report drew information from Cerulli Associates’ U.S. retirement market reports, Cerulli Associates’ defined contribution market sizing data analysis from year-end 2012 through year-end 2022, and Brightscope/ICI defined contribution plan profile annual data. It compared DC market trends from 2012 through 2022 and examined fees from 58,000 401(k) plans based on Form 5500 reports from 2009, 2015 and 2020.

ERISA Advisory Council Continues to Investigate Retirement Income in QDIAs

Testimonies from experts on embedding retirement income solutions in qualified default investment alternatives continued at Wednesday's meeting.

The ERISA Advisory Council continued to delve into the issue of retirement income solutions integrated into qualified default investment alternatives by hearing testimony from plan sponsors, lawyers and researchers in its meeting on Wednesday.

This was the council’s second meeting this week focusing on QDIAs and welfare plan claims and appeals.

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In the first testimony, Jessica Sclafani, a senior defined contribution strategist at T. Rowe Price, shared results from T. Rowe Price’s 2024 defined contribution plan sponsor survey, as well as a five-dimensional framework the firm developed to help plan sponsors better understand retirement income needs and solutions.

Sourced from a survey of approximately 120 U.S.-based DC plan sponsors from last year’s fourth quarter, T. Rowe Price found that 71% of plan sponsors agreed with the statement that the demographics of their plan participants are older now than 10 years ago, and 69% said they want participants to keep their DC balances in the plan after they retire.

“This sentiment is strongest in the largest end of the market,” Sclafani said. “When you move down-market to smaller plans by assets, it’s still more of a world in which they would prefer to see retirees leave. But again, the largest plans … would prefer to see those retirees stay in [the plan].”

When it comes to in-plan guaranteed income solutions, Sclafani said they still are not commonly offered, and there is no obvious or consensus solution within the marketplace. She also noted that the industry lacks a “standard taxonomy” for discussing retirement income solutions, which she sees as a barrier to future implementation.

“I can talk about an investment that incorporates a partial guarantee, but I’m not always 100% sure that the person across the table from me is thinking about the same type of product,” Sclafani said. “Again, I think the industry as a whole would benefit from a consistent lexicon around retirement income solutions.”

QDIA’s ‘Key Difference’

Kevin Hanney, formerly the senior director of pension investments at RTX Corp., and Ken Levine, executive director of Global Retirement Strategy at RTX, both spoke about the in-plan guaranteed income solution that the aerospace and defense company, formerly Raytheon Technologies, implemented in 2012.

The RTX Lifetime Income Strategy has been the plan’s QDIA since 2012, functions like a target-date fund and embeds an annuity, providing a guaranteed stream of income in retirement. Like a TDF, the solution has an underlying mix of investments that becomes more conservative as the distance in years until one’s target retirement age diminishes.

However, Levine explained that there are key difference from a TDF in that when a participant reaches 50 years old—approximately 15 years from retirement—they have the option to start regularly allocating a portion of their money to a secure income portfolio, which will provide income for the rest of their life. This payout process happens automatically.

RTX works with AllianceBernstein to help adjust a participant’s portfolio over time, growing more conservative as they age.

“The shift into the Secure Income Portfolio is completed at age 62, and from that point forward, all new contributions go completely into the secure income portfolio,” Levine said. “Along with that, there is an explicit insurance fee that is clearly communicated. What that gives participant is guaranteed income for life … that can increase in periods of rising financial markets and will not decline in periods of falling financial markets.”

Levine said plan sponsors often cite an uncertain regulatory environment or a fear of being sued when explaining why they are not offering a guaranteed income solution as a QDIA.

“There’s a widespread misperception about these products and a general lack of knowledge and understanding them, and that’s really what’s prevented the widespread implementation of products like this,” Levine said. “It’s among the investment community, the consulting community, the plan sponsor and within the actuarial community. However, we witnessed this renewed interest among our peer companies … and we’ve seen many innovative products coming out market.”

EBSA Updates

Lisa Gomez, assistant secretary of Labor for the Employee Benefits Security Administration, and Timothy Hauser, deputy assistant secretary for program operations, also spoke at the ERISA Advisory Council meeting Wednesday morning and provided some updates on EBSA’s current projects.

Gomez first reminded council members that the DOL issued updated cybersecurity guidance last week for ERISA-covered employee retirement benefit plans and health and welfare plans. The DOL, along with the departments of Health and Human Services and the Treasury, also released a series of final rules to strengthen the Mental Health Parity and Addiction Equity Act earlier this week.

In addition, Gomez said EBSA is continuing to work on issuing some form of formal guidance on how to value employer stock in the context of employee stock ownership plans, which was required of the DOL and Treasury by the SECURE 2.0 Act of 2022. Other current projects include updating the Form 5500 system, revising the voluntary fiduciary correction program and drafting final regulations on automatic portability.

Gomez and Hauser also discussed EBSA’s budgetary concerns. If the agency is unable to receive supplemental funding from the federal government, Gomez said EBSA will have to reduce its staff by 120 full-time employees across its three regional offices.

“Gomez said. “We will definitely keep up with standards as much as we can, but we can’t possibly do everything with such reduced resources.”

A report from the Government Accountability Office last year revealed that EBSA increasingly relies on supplemental funding because its expenses have continued to increase while the base budget has been flat. EBSA did receive supplemental funding to implement the final rules on the MHPAEA.

Hauser said EBSA currently has a staff of about 850 people, which he said is already inadequate for an agency required to look out for the interests of 150 million people participating in retirement plans, health plans, disability plans and more.

“We have always worked hard [to] maximize the impact with too scarce resources, but this is really a whole other level of resource constraints, and it will be felt,” Hauser said. “There will be less compliance assistance, less enforcement, less guidance [and] less protection for workers and retirees and people needing health benefits.”

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