DOL Sues Blue Cross Blue Shield Minnesota for Collecting $66.8M in Provider Tax

The Department of Labor filed a lawsuit against Blue Cross Blue Shield of Minnesota, claiming the third-party administrator became a fiduciary of the health plans by exercising control over plan assets.

The Department of Labor filed a complaint against Blue Cross Blue Shield of Minnesota on January 12 in U.S. District Court for the District of Minnesota for alleged improper collection of at least $66.8 million from the self-funded health benefit plans it administers.

The lawsuit points to the regulator’s continued enforcement push on private health-care providers and the DOL’s strategy of bringing suit under the Employee Retirement Income Security Act as a means to improve the providers’ fiduciary standards and transparency.

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Between 2016 and 2020, Blue Cross Blue Shield of Minnesota caused the self-funded health benefit plans it serves as third-party administrator to compensate its own in-network providers for amounts they owed under a Minnesota provider tax—expenses the providers never billed or passed on to the plans—without authority to do so, the DOL alleges.

From January 1, 2015, through December 31, 2022, BCBSM entered into administrative service agreements with employers in Minnesota to establish the plans. The company also supplied each employer with a summary plan description, which functioned as the plan’s governing document, and benefit booklets that described the terms of the plan and governed its administration and management, according go the complaint.

“Without authority to do so under the [plan governing documents], and without obtaining approval from independent fiduciaries of the Plans, BCBSM caused the Plans to reimburse BCBSM the amounts it paid to the providers for the providers’ MNCare Tax obligations, and in so doing exercised authority over the assets of the Plans and discretionary authority over the management or administration of the Plans,” the DOL wrote.

For sponsors of health benefits, the BCBSM lawsuit may be significant, if the facts regarding the taxes at issue were not fully disclosed to the plan sponsors and/or plan fiduciaries, says Douglas Neville, officer and practice group leader at St. Louis, Missouri-based law firm Greensfelder, Hemker & Gale PC, which is not involved in the litigation.

“This action illustrates the DOL’s continued proactive—and sometimes aggressive—stance in identifying and pursuing any perceived fiduciary violations,” Neville says.

BCBSM is regulated under Minnesota law as a corporation authorized to provide administrative services to their organizations that offer health benefits, the complaint notes. BCBSM contracts with Minnesota health-care providers that agree to enter its network, per the agreements. The providers agree to accept negotiated rates as payment for their services.

The Complaint

The DOL, in the name of Acting Secretary of Labor Julie Su, sued BCBSM on two causes of action: prohibited transactions and breaches of fiduciary duties under ERISA.

In its complaint, the DOL claims that, by charging the client-plans for taxes they did not actually incur, BCBSM became a fiduciary of the plans by exercising control over plan assets, Neville says.

“Although there is a basis in ERISA for this allegation, I anticipate that there could be disagreement over whether BCBSM in fact acted in a fiduciary capacity,” Neville says. “In addition, the DOL alleged that BCBSM engaged in prohibited transactions and breached its—alleged—fiduciary duty.”

Since 1994, Minnesota has imposed a tax on the gross revenue of hospitals, surgical centers and health-care providers derived from payments made for patient services.

ERISA Indications

The DOL sued insurance company UMR Inc. and the health plan of a New Jersey electrical contractor last year. In the former, the DOL claimed UMR’s procedures failed to comply with standards set under the Patient Protection and Affordable Care Act, which was incorporated into ERISA, and the terms of the ERISA plans that UMR administers.

ERISA Section 404(a)(1) imposes on plan fiduciaries a duty to act prudently and solely in the interests of participants and beneficiaries when managing and administering employee benefit plans and the assets of those plans.

The lawsuit against BCBSM could have implications for plan sponsors, Neville adds.

“If the action is successful—if it results in a consent judgment in which BCBSM agrees to settle the matter—this could impact the industry by increasing transparency in what fees, taxes and expenses TPAs are passing through to plans—and the basis for doing so,” he says.

Trending Lessons for Plan Sponsors

Sponsors of health benefit plans need to be prepared to be taken to court, as there will likely be a new wave of suits related to health plan expenditures and fees, wrote former DOL solicitor and employee benefits attorney Joanne Roskey, a member of law firm Miller & Chevalier Chartered, in September 2023.

The BCBSM lawsuit “highlights the need for any party dealing with ERISA plans to ensure that its actions are carefully considered, planned and executed in accordance with ERISA fiduciary standards,” Neville says.

Drew Oringer, a partner in and general counsel at the Wagner Law Group, which is not involved in the litigation, says careful consideration must extend to plan documents.

“One thing that’s becoming increasingly clear: [You need to] look at the controlling documents,” Oringer says. “Don’t make the mistake of thinking that long, dense provisions are meaningless boilerplate. When you want to make a payment, take a reimbursement or otherwise move money around, make sure the plan documents and the various contracts and other rules permit what you want to do, or at least don’t prohibit it.”

BCBSM, headquartered in Egan, Minnesota, provides TPA services to self-funded employee welfare benefit plans established or maintained by employers located in Minnesota. BCBSM is part of the American federation of 33 independent and locally operated Blue Cross Blue Shield Association companies that provide health insurance in the U.S. to an estimated 115 million people.

In response to PLANSPONSOR inquiry, a BCBSM representative supplied the following statement: “While we cannot comment on specifics of active litigation, Blue Cross and Blue Shield of Minnesota strongly believes the underlying claims in the Department of Labor lawsuit are without merit and based on unsupported interpretations of the MinnesotaCare Provider Tax law. Our negotiated payment rates incorporate all applicable taxes and fees and reflect our commitment to ensuring every member has access to affordable, high-quality care. We look forward to actively defending our position throughout the legal process.”

The DOL did not comment on the suit.

Gen Z Employees Seek More Personalized, Year-Round Benefits Experience

New MetLife data suggests that employers should re-evaluate their benefits strategies with this cohort’s needs in mind.

As the number of Generation Z employees in the workforce is expected to surpass that of Baby Boomers early this year, new data released by MetLife suggests that employers need to reassess their benefits strategies and focus more on the needs of this younger cohort. 

According to a Glassdoor analysis of data from the U.S. Census Bureau, the U.S. workforce consisted of about 17.1 million Gen Z employees in 2023 and is expected to surpass the number of Boomers (17.3 million) this year as many Boomers retire.  

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MetLife’s 2023 Employee Benefit Trends Study found that half of today’s Gen Z employees say most of the benefits communications they receive do not feel relevant to them, and 63% wish their employers offered more personalized benefit recommendations. 

In addition, 68% of Gen Z employees said they want their employer to communicate with them after they have enrolled in benefits, not just during annual open enrollment.  

“As employers across the U.S. plan their benefits strategies for the year, it’s vital for them to recognize the unique preferences of each generation,” said Jamie Madden, senior vice president of workforce engagement and benefits connectivity at MetLife, in a press release. “Gen Z, in particular, is setting the stage for what a positive employee experience looks like, and by keeping their standards top of mind, employers can better serve the needs of their entire workforce.” 

Bradd Chignoli, head of U.S. group benefits national accounts and financial wellness and engagement at MetLife, noted in an emailed response that Gen Z employees are the least experienced when it comes to choosing and using their benefits, and therefore, may require additional support than other more experienced populations. 

“Providing personalized recommendations and educational resources can help Gen Z employees better understand their benefits packages and how to utilize them throughout the year to maximize their value,” Chignoli said.

Many benefits experts advise plan sponsors to communicate about benefits throughout the year to avoid overwhelming employees at open enrollment. Nate Black, vice president of health product development at Voya Financial, previously said there are opportunities throughout the year for plan sponsors to highlight what is coming up, what has changed and the advantages of certain types of benefits.  

However, Gen Z is not the only cohort looking for a more customized and comprehensive benefits experience, as 54% of all employees said they wish they had personalized benefit recommendations. A customized benefit for Millennials navigating parenthood for the first time could be child care or fertility benefits, for example, while Gen X employees may benefit from learning about how best to care for their aging parents.  

Besides feeling a lack of access to personalized benefits, Gen Z employees were the least satisfied of all generations with the availability of training and skill development, according to the survey. MetLife found that remote and hybrid workers are significantly more satisfied with the availability of training and upskilling initiatives than on-site workers. 

The survey also found that “purposeful work” was the top driver of employee mental, social and physical health. Gen Z workers are particularly interested in their employers having a clear purpose and a positive impact on the community, as 50% of Gen Zers cite it as a “must-have” benefit when considering a new role, compared with only 43% of all employees.  

Nearly half of Gen Z workers surveyed also said that their employer taking action on environmental and sustainability issues is a must-have in demonstrating employee care relative to purposeful work.  

According to MetLife, meaningful work has a significant impact on retention, especially among Hispanic, Gen Z and remote workers.  

Flexibility and work-life balance is also a benefit highly valued by Gen Z workers and other cohorts. MetLife stated in its survey that work-life integration can be viewed as an “outcome that results from the right mix of benefits, programs and culture, as well as guidelines that are designed with employees’ best interests in mind.”  

The idea of a four-day work week is attracting more attention, and MetLife found that nearly two-thirds of employees are interested in their employer offering four-day work weeks. Interest in the four-day work week outranks sabbaticals, extended time off and half-day Fridays as ways for employees to integrate their personal and professional lives. MetLife estimated that up to 40% of companies in the U.S. have adopted or are making plans to adopt some four-day weeks.  

“As employees remain interested in this concept, it seems likely that employers will need to consider providing more flexible work options for their employees in the future,” Chignoli said.

As a whole, approaching benefits communications with continuous education offers a return on investment—beyond yielding a more satisfied workforce, MetLife argued.  

“Employee care has a tangible impact on employee wellbeing, happiness, and overall satisfaction, and, ultimately, organizational performance,” Madden stated. “Thus, as the workforce evolves, so too must the way employers engage and demonstrate care for their employees. Delivering timely, approachable communication and resources is critical to ensuring each generation in today’s workforce understands how to elect and use the benefits that are right for them year-round.” 

Chignoli added that since levels of benefits understanding may vary by cohort, education can be more focused on driving  learning where it is needed most.

“For example, Gen Z and Millennial employees may require additional educational support as they are significantly more likely to feel that there are certain elements of their benefits packages that they don’t fully understand when compared to more experienced populations,” Chignoli said. 

MetLife’s 21st Annual U.S. Employee Benefit Trends Study was conducted in two waves, beginning in November 2022 with interviews with 2,840 benefits decisionmakers and 2,884 interviews with full-time employees. Wave 2 of the study was conducted in July 2023 and consisted of 2,650 interviews with full-time employees, aged 21 and over.  

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