Evolving Best Practices: Recordkeeping Fees

Per participant or asset-based? Each approach has its merits, but is one preferable under the Employee Retirement Income Security Act’s strict fiduciary standards?

Responding to PLANSPONSOR’s coverage of the recently revealed fiduciary breach lawsuit settlement entered into by the Massachusetts Institute of Technology (MIT), a reader sent the following query: “I noticed in the MIT lawsuit you reported that one of the non-monetary provisions was that fees paid to the recordkeeper for basic recordkeeping services will not be determined on a percentage-of-plan-assets basis. I assume MITs plan’s size [approximately $3.8 billion] was the reason that this was objectionable?”

The question sounds straightforward, but it actually keys into a complicated debate that is unfolding in the retirement plan industry about the appropriate way to pay for recordkeeping under the Employee Retirement Income Secuirty Act (ERISA). ERISA demands, among many other things, that fiduciary retirement plan sponsors carefully evaluate and monitor the reasonableness of fees being paid by their participants. The law does not stipulate, however, that one specific type of fee structure is superior in itself, nor does it suggest all prudent plan fiduciaries must run their plans the same way.

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Taking a step back, the reader is right in that the general wisdom in the retirement plan industry was for a long time that small plans could reasonably pay for recordkeeping on a percentage-of-assets basis. Because 401(k) plans and accounts generally start out quite small, this approach makes for a good deal for new plans/participants, at least at first. Down the line, growing plans or those starting out with substantial assets can negotiate for per participant fees. But historically, even many large plans have long paid for defined contribution (DC) plan recordkeeping on an asset-based schedule.

Today, the landscape is rapidly shifting, and it definitely seems to be the case that per-participant recordkeeping fees are becoming the expected best practice, no matter what size the plan. Plaintiffs’ attorneys and progressive plan sponsors are driving this trend. Their argument is simply that, with today’s digital recordkeeping technology, it is no more work for the plan provider to administer an account with $1,000,000 versus an account with $100. Thus, the argument goes, it is not reasonable under ERISA for the fee to grow while the service being provided remains the same.

ERISA experts say the issue of what constitutes fair and reasonable recordkeeping fees is actually quite complex. One cannot simply say in isolation of other crucial details that one method of payment is better. In fact, some observers argue that asset-based fees are actually in a sense fairer and more progressive, in that participants with small balances pay less in fees relative to those people who have large accounts and presumably are wealthier. In the end, as explained by ERISA attorneys and judges ruling in ERISA cases, most important is that plan sponsors deliberate carefully and document their decisions—that a prudent process is followed in creating and then monitoring whatever fee structure is ultimately used.

Per Participant Fees Can Still Be Excessive

Theory aside, plaintiffs in ERISA lawsuits are having success arguing in favor of per-participant fees. Especially when cases have settled, as in the MIT affair, fiduciary plan sponsors are agreeing to engage in request for proposal (RFP) processes that will specifically demand recordkeeping fee schedules organized on a per-participant basis.

One pending proposed class action lawsuit, filed in August against TriHealth Inc.’s DC retirement plan, shows that per-participant fees can also be excessive—at least in the eyes of participants and their attorneys. The ERISA lawsuit suggests that the administrative fees charged to plan participants at TriHealth “are greater than 90% of its peer plans’ fees, when fees are calculated as cost-per-participant or when fees are calculated as a percent of total assets.”

The complaint shows that in 2017, for example, TriHealth’s plan carried a cost of 86 basis points per participant. This compares with the mean of 44 bps across 27 peer plans, plaintiffs argue. As a total of plan assets, in 2017, TriHealth’s plan cost 86 bps compared with a mean of 41 bps. For context, TriHealth’s plan was benchmarked against peer plans with an asset range of $250 million to $500 million.

“The total difference from 2013 to 2017 between TriHealth’ fees and the average of its comparators based on total number of participants is $7,001,443,” the complaint states. “The total difference from 2013 to 2017 between TriHealth’s fees and the average of its comparators based on plan asset size is $7,210,002.”

When the wave of excessive fee cases began against retirement plan sponsors, most targeted large or mega plans, based on assets. However, in recent years a number of cases have been filed against so-called “small” plans. For example, the Greystar 401(k) Plan, with less than $250 million in assets, was the target of a complaint filed earlier this year. Similarly, fiduciaries of the approximately $500 million 401(k) program offered by Pioneer Natural Resources USA settled a lawsuit that was filed a year ago.

Retirement Industry People Moves

Amalgamated Life Insurance Company appoints sales executive; Cohen & Steers appoints global real estate head to CIO; The Standard names TPA sales director; and more. 

Art by Subin Yang

Art by Subin Yang

Amalgamated Life Insurance Company Appoints Sales Exec

Amalgamated Life Insurance Company has appointed Ray Moore as sales executive, voluntary worksite products.

Moore will be marketing Amalgamated Life’s voluntary worksite products across the U.S. Southern Region. Prior to joining Amalgamated Life, Moore served as vice president, field operations and sales at Employee Benefits Systems, Inc.

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His career also included roles as regional vice president at Transamerica Worksite Marketing, where he managed operations, served as the liaison between field and administrative staff, and established and maintained broker relationships. He also served as director, employee benefits, with FinCor Solutions and assistant vice president, sales and marketing, with Bankers Security Life.

Cohen & Steers Appoints Global Real Estate Head to CIO

Cohen & Steers has named Jon Cheigh, executive vice president and head of global real estate, as chief investment officer. He succeeds Joseph Harvey, president of Cohen & Steers, who has held the position of CIO since 2003 and was recently appointed to the company’s board of directors.

Cheigh remains head of global real estate and will continue to focus the majority of his time on managing the real estate team, process and portfolios. As CIO, he will provide guidance and oversight to all Cohen & Steers investment teams and facilitate deeper interactions across the department.

Cheigh joined the Cohen & Steers U.S. Real Estate team in 2005 as a research analyst after spending a decade as a real estate analyst and acquisition specialist. He was promoted to portfolio manager in 2008 and was made head of global real estate in 2012.

The Standard Names TPA Sales Director

The Standard announced the hiring of Rita Taylor-Rodriguez as TPA [third-party administrator] sales director for retirement plan services. She will be responsible for growing sales with TPAs around the nation.

Taylor-Rodriguez has more than 30 years of experience in the financial services industry. She has held sales executive positions as well as roles as regional channel manager and brokerage manager. She has a 10-year history with The Standard as a regional director of sales from 2007 to 2017.

Taylor-Rodriguez holds the Certified Plan Fiduciary Advisor and Fi360 Accredited Investment Fiduciary designations, along with FINRA Series 6, 63, 26 and 65 licenses. She is based in Magnolia, Texas. 

“We are thrilled to have Rita’s energy and expertise back at The Standard,” says Joel Mee, senior director, retirement plan sales. “She brings an invaluable level of retirement plan industry experience, along with a keen understanding of third-party administrators and how we can best partner with them.”

PGIM Investments Announces Multiple Hires in Marketing and Tech

PGIM Investments has made senior-level hires across its marketing and technology functions, while expanding the roles of two senior executives.

Ray Ahn, previously of Capital Group/American Funds, joins PGIM Investments as global chief marketing officer, and Indy Reddy, previously of Citi Private Bank, joins PGIM Investments as global chief technology and operations officer.

Ahn will lead the marketing strategy and marketing team expansion for the retail intermediary channels in both the U.S. and internationally. At Capital Group/American Funds, Ahn led the firm’s build-out of its international marketing function, as well as led product marketing teams in the U.S. He previously held marketing roles at ProShares, T. Rowe Price and BlackRock.   

Reddy will lead the build-out of the technology platform to support the firm’s global expansion plans, overseeing teams spanning fund administration, transfer agency and client service. He previously held senior technology roles with Credit Suisse and Deutsche Bank.

Additionally, Jim Devaney, previously head of sales distribution, has assumed the role of U.S. head of distribution, expanding his responsibilities to include both U.S. intermediary sales and U.S. national accounts. Kimberly LaPointe has assumed a newly created role as head of PGIM Investments International. She previously held the position that Devaney has just assumed. In her new role, Kimberly will be based in London and will focus on growing overseas business.

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