House Committee Considers Challenges Faced by Older Workers

At a House Committee on Education and Labor hearing, witnesses and lawmakers spoke about the issue of age discrimination in the workforce—agreeing that employers benefit from retaining older workers.

The House Committee on Education and Labor held a hearing to gather ideas for eliminating barriers to employment for older Americans and other groups, such as those who have been incarcerated and those with disabilities.

In opening the hearing, Committee Chairman Bobby Scott, D-Virginia, spoke about the range of obstacles that unfairly keep some groups from achieving their full employment potential, including age discrimination and discrimination against those with disabilities. He emphasized the employment challenges faced by men and women of color who have a criminal record.

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Chairman Scott said Congress should act to address the fact that, when older workers lose their jobs, they are so much more likely than younger people to join the ranks of the long-term unemployed. He said he will continue advocating for legislation known as the Protecting Older Workers Against Discrimination Act (POWADA), which he described as a focused and timely proposal to strengthen anti-discrimination protections for older workers.

Scott first introduced the bill in February, joined by a bipartisan group of House members from across the U.S. As emphasized in the hearing, supporters say POWADA is necessary to respond to a Supreme Court decision from 2009, known as Gross v. FBL Financial Services. Witnesses and members said during the hearing that the Gross decision severely undercut the Age Discrimination in Employment Act (ADEA). Under the Gross standard, plaintiffs seeking to prove age discrimination in employment are required to demonstrate that age was the sole motivating factor for the employer’s adverse action. POWADA seeks to return legal standards to the pre-2009 evidentiary threshold to ensure all claims of discrimination are adjudicated fairly.

“Congress must again recognize that age discrimination is based on the faulty assumption that aging diminishes ability,” Scott said.

Notably, opening testimony from Ranking Member Virginia Foxx, R-North Carolina, pushed back against the need to expand federal government intervention in this area. She instead emphasized the need for the federal government to allow employers and private innovators to solve these important issues.

“History has shown us that it is not the federal government but the innovation of individual Americans that has broken down barriers to opportunity,” Foxx said. “Today, Democrats see barriers as opportunities to increase federal power. Republicans see them as a way to enable individual empowerment.”

The hearing featured testimony from Laurie McCann, senior attorney with the AARP Foundation. She advocated strongly for “POWADA.”

“Congress can emphasize that it is good business to recruit and retain talent regardless of age,” McCann said. “Research shows the 50-plus demographic is actually the most engaged group of workers, yet older workers are still discriminated against at an alarming rate. Undue discrimination is among the most significant barriers they face to financial security. It is disturbingly pervasive. Three in five older workers say they have seen or experienced such discrimination in their job.”

According to McCann, if an employee older than 50 loses his job, only one in 10 will ever get back to the same income level.

“This is directly because employers are less likely to call back older applicants for an interview, and for women, the issue is even worse,” McCann said. “The commendable efforts of some employers to do better are no substitute for strong legal protections at the federal level. We cannot emphasize enough how much the Gross decision has harmed older workers. Perhaps most disturbing, Gross has already been applied to other civil rights, anti-discrimination, and anti-retaliation cases. Lower courts have also applied the decision against plaintiffs in disability cases, as well.”

Older employees want more support

In a 2017 report to the U.S. Senate Special Committee on Aging, the Government Accountability Office (GAO) recommended that employers adopt phased retirement programs, so that they will not suddenly lose the knowledge and experience of Baby Boomers. GAO also pointed to the benefits such programs could deliver in terms of financial stability and community engagement among older Americans. However, only 15% of workers between the ages of 61 and 66 were semi-retired that year, according to the report.

The report reviewed a contemporaneous Society for Human Resource Management (SHRM) survey that found only 5% of its membership base offered a formal phased retirement program. However, 11% offered an informal phased retirement program. Among large employers, those with 2,500 to 9,999 workers, 16% offered a formal phased retirement program. GAO said nine of 16 experts interviewed alongside the survey explained that industries with skilled workers or labor shortages are generally more motivated to offer phased retirement because their workers are hard to replace. Consulting, education, government, utilities and high-tech are among the industries most likely to offer phased retirement.

A 2018 survey of 2,043 retirees by the Transamerica Center for Retirement Studies (TCRS) showed two-thirds of retirees said their most recent employers did “nothing” to help pre-retirees transition into retirement, and 16% are “not sure” what their employers did. Among the 18% of retirees whose employers helped pre-retirees, the most frequently cited offerings are financial counseling about retirement (6%), seminars and education about transitioning into retirement (5%), the ability to reduce work hours and shift from full- to part-time (5%), and accommodating flexible work schedules and arrangements (5%).

When looking back on their retirement preparations, almost three in four retirees (73%) agree they wish they would have saved more and on a consistent basis. About two-thirds (67%) say they did as much as they could to prepare for retirement, but almost as many (64%) wish they had been more knowledgeable about retirement saving and investing. Three in ten used a financial adviser before retiring to help them manage their retirement savings or investments.

Most organizations appear to underestimate the financial challenges facing older workers, and thus the likely timing of retirements, Willis Towers Watson says in a related white paper. According to the analysis, just over 80% of organizations acknowledge the importance of their older workers and managing the retirement process. Yet only about half believe they understand the process well, and just one-quarter feel they have found an effective approach.

“There are also important disparities in perception—between managements’ views of when pending retirements will occur, and the plans of the workers,” the white paper says. “Employers are concerned both about increasing retirements and the resulting loss of seasoned employees’ skill and experience, as well as rising numbers of delayed departures leading to higher salary and benefit costs.”

Retirement Plan Participants’ Trust in Providers Could Improve

A report from NARPP shows participant engagement with retirement plan providers is declining and reveals what participants say could improve their trust in providers.

The National Association of Retirement Plan Participants (NARPP) has released its annual “Participant Trust & Engagement Study,” which shows that overall satisfaction with providers has declined by 24 percentage points in the past six years to a new low.

NARPP says if participants were to trust their providers more, they would likely defer higher amounts to their retirement plan, be more committed to saving and have a stronger perception of their provider’s brand. Furthermore, they would be more loyal to the provider, which would put providers in a better position to cross sell products to participants.

Asked if they trust financial institutions, only 11%  participants said they did, a decline of two percentage points from 2018. Only 25% of participants feel that they can always trust their employer.

As to which factors build their trust, participants said satisfaction with the education provided, transparent fees, receiving relevant information, viewing their provider as if they were a partner and believing that the information the provider gives them is in their best interest.

Forty-three percent of participants are satisfied with the education provided to them. Fifty-three percent think that education is in their best interest. Forty-eight percent think that fee information is easy to understand. Forty-eight percent think that the information provided to them is relevant to their situation, and 24% view their provider as a partner.

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However, participants’ engagement with providers declined across all channels in 2019, with 41% visiting the website, 38% looking at their statement, 22% looking at investment options, 15% using financial tools, and 7% calling a representative.

Among retirement plan providers, a recent Cerulli survey found that spending more time and attention with participants builds trust. “A great client experience also manifests measurable advantages for the adviser’s practice, including a higher median client size, lower attrition rates, and the ability to move upmarket,” the report says.

Warren Cormier, executive director of the Defined Contribution Institutional Investment Association (DCIIA) in Charlotte, North Carolina, says it is imperative that retirement plan providers and advisers build participants’ trust. “Trust is one of the most fundamental drivers of behavior because it allows people to do things that are not necessarily intuitive for them, and trust is particularly important in the defined contribution area because participants are putting away money that they may not see for 40 years in the care of a recordkeeper they may not know that well,” Cormier says.

“That is, essentially, not intuitive,” he continues. “If you want participants to be saving for retirement, fundamental to that decision is how much they trust their employer and providers to do the right thing.” The same is true for inspiring participants to use and trust in tools, such as a retirement calculator, Cormier says. “The numbers speak for themselves. Participants have a low level of trust in their retirement plan providers, and there is a lot of work to be done.”

Asked to assess their financial prowess, the survey showed that 42% say they are knowledgeable about finances, 30% are comfortable managing money, 22% say they are comfortable with retirement planning, 18% know how to estimate their retirement needs, and 17% understand investing.

The average level of financial stress is 49%; among Millennials, it is 60%. Fifty-six percent of men feel knowledgeable about financial matters, but this is true for a mere 29% of women.

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