PLANSPONSOR Magazine

Not so long ago, plan sponsors seemed relatively
content with their providers, providers who were offering an
expanding array of services, and at prices that, if they
weren’t well understood, were nonetheless relatively
painless, certainly on a historical basis. Having shaken many
of the processing “bugs” out of the system—late checks,
inaccurate statements, and the ilk—and also having shaken out
many of the providers who lacked the commitment (or the
profits), we were now ready to go to the Next
Level.