John Hancock Upgrades Participant Education Content and Tools

John Hancock’s retirement business is upgrading its set of participant financial education content and tools via a new online learning management system, My Learning Center.

The resource tracks and rewards interaction and serves up key content on the platform’s homepage to help retirement plan participants improve their financial literacy, assess their personal finances, and work toward retirement readiness at all life stages. My Learning Center offers a financial wellness assessment, retirement calculators, webinar recordings, podcasts, videos, articles and other resources previously available in different areas of the participant website, all in one location. It also has expanded financial wellness resources in Spanish.

As participants interact with the resource, they earn “badges” through a new gamification and rewards system. Interactions with My Learning Center prompt and advance a personalized curriculum for the participant. Progression through the curriculum is curated and the experience is paired with plan level data to create key recommended actions to drive engagement and encourage financial fitness and retirement readiness for the individual.

“To enable people to save for retirement, we first need to help them understand the obstacles that cause them not to save then provide them with the information they need so they feel confident about taking the actions that will help them live well today and tomorrow,” says Patrick Murphy, CEO, John Hancock, US Retirement. “Our new learning platform goes beyond investment and benefits planning to identify specific financial stressors and then builds a learning curriculum customized to the individual, designed to help boost knowledge of financial topics and encourage action through intelligent nudges.”