KTRADE Adopts iJoin’s Enrollment, Education Tools

In addition to its mobile enrollment experience, iJoin offers simple education and messaging to engage participants.

iJoin, a provider of mobile enrollment, engagement and independent participant analytics solutions for retirement plans, announced a partnership with North American KTRADE Alliance LLC (KTRADE).

KTRADE, an independent recordkeeper, is composed of 14 retirement plan third-party administrator (TPA) member firms that cooperate nationally and support a common 401(k) recordkeeping operation.

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iJoin’s technologies are designed to create better participant and employer experiences and drive better outcomes by enhancing and streamlining the enrollment experience for plan participants while supporting financial advisers with analytics tools. In addition to its enrollment experience, iJoin offers simple education and messaging to engage participants and quantifiable plan success metrics for plan sponsors, recordkeepers and advisers.

Brad Lankford, CEO of KTRADE, says, “iJoin’s technologies and philosophy are a great fit for us. They help us deliver on the promise of a better participant experience while giving advisers we work with more insight and data on how to keep plans and people on track.”

KTRADE also recently partnered with Folio Institutional, a platform for registered investment advisers (RIAs) that combines clearing, custody and an array of technology services.

Study Finds Financial Wellness/Retirement Confidence Disconnect

Financial wellness has decreased since 2013, but employees believe they are saving enough for retirement.

Financial wellness declined from 2013 to 2015, and, as a result, financial stress is on the rise. The latest Bank of America Merrill Lynch “Workplace Benefits Report” shows that six in 10 employees are worried about their financial future, up from 50% in 2013.

Nearly seven in 10 (69%) have experienced a rise in health care costs over the past two years, directly attributed to decreased retirement savings. However, this cost also appears to be driving activity in other investment vehicles with nearly half (46%) of employees starting or increasing contributions to health savings accounts (HSAs) and flexible spending accounts (FSAs). In addition to rising health care costs, many other components of financial wellness have declined in those couple years. In 2013, for example, 77% of respondents said they “strongly agreed” that they were able to pay their monthly mortgage or rent. In 2015, that number fell to 59%. In 2015, 57% of respondents strongly agreed that they always have money to spend on basic necessities, compared with 40% in 2015.

Interestingly, the only component for which responses improved was, “I am saving enough for my retirement.” Nineteen percent strongly agreed with this statement, compared with 15% in 2013. “There’s sort of this false sense of security and optimism about having enough savings for retirement. But overall, they still feel uneasy about their [holistic] financial wellness. So there’s a disconnect,” Lorna Sabbia, head of retirement and personal wealth solutions for Bank of America Merrill Lynch, tells PLANSPONSOR.

Even if their actual financial conditions may not have worsened, employees seem to feel less certain about their finances now than in 2013, which has created high levels of financial stress.

NEXT: Employers can help with financial stress

Employers can help workers combat this stress through financial education. While the vast majority of employees (83%) say their workplace financial benefit plans are critical to financial security, more than half (59%) admit they need help understanding how these benefits can work for them, and 55% say they need help managing their finances.

Plan sponsors and advisers can work together to craft educational programs and resources that speak to these needs. And of equal importance, they can create a culture where employees are comfortable saying they need help with financial planning, Sabbia observes. “How do you make them feel comfortable? Allow that to be part of the culture and dialogue,” she says.

According to the survey, employees are seeking a combination of personal and digital assistance. A near-identical percentage of employees say they want online tools (54%) as those who want access to a one-on-one relationship with a financial professional (52%).

“Many would jump to conclusions to say Millennials want to do it themselves [when it comes to financial planning]. But that’s not accurate,” Sabbia adds. “People are saying they want education from their employers.”

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The study report may be downloaded from here.

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