Lawsuit Alleges Participant Price for University of Tampa Plan Is Too High

The plaintiff argues that similar university lawsuit settlements have helped to drive down fees, and changes the university made last year were too late.

A participant in the University of Tampa’s 403(b) plan has filed a lawsuit claiming that over the past six years, plan participants have paid at least $3 million in administrative fees, which it says is more than 10 times what they should be.

The University of Tampa says it has no comment at this time about the lawsuit.

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The the complaint says the plan’s recordkeeper, TIAA, has been able to extract “such grossly excessive fees” because the fees are based not on services it provides to the plan but on a percentage of assets in the plan.

The plaintiff says it took the university nearly 14 years to obtain a recordkeeping deal from TIAA that identified exactly what the plan and its participants were being charged. From 2006 through mid-2020, the TIAA recordkeeping agreement lacked any specifics as to amounts charged for recordkeeping services performed by TIAA, the plaintiff says, adding that the fees skyrocketed during this period.

The complaint notes that this action is similar, but narrower in scope, to roughly 20 other lawsuits alleging a university breached its Employee Retirement Income Security Act (ERISA) fiduciary duties by allowing TIAA to collect excessive administrative fees from the university’s retirement plan. It says university plan participants are fighting back and demanding that TIAA’s fees be reduced.

“It appears TIAA is willing to meaningfully reduce its fees if universities will just ask,” the lawsuit says. “By way of example, shortly after the University of Chicago was sued, it announced to its plan participants that it renegotiated TIAA’s administrative fees and that it successfully reduced fees on an annual basis by several million dollars.”

The complaint also notes that many of the universities that were sued settled the claims against them on a class-wide basis and lowered plan fees in the process. After listing universities that settled similar lawsuits and the settlement amounts, the complaint says, “These similar lawsuits and the class-wide settlements have reduced administrative fees in similar plans and added millions to the retirement savings of hard-working university employees.”

As for the University of Tampa, the plaintiff alleges that instead of leveraging the plan’s tremendous bargaining power to benefit plan participants, the university failed to take proper measures to understand the real cost to plan participants and make sure fees were reasonable.

The complaint notes that the university’s Form 5500 identifies TIAA as receiving “indirect compensation” but states the amount TIAA received is “0” or “none,” which the plaintiff says is false.

The university uses revenue sharing payments to pay for recordkeeping, according to the complaint. The plaintiff concedes that revenue sharing is not a violation of ERISA but says it can lead to “massively excessive fees if not properly understood, monitored and capped.”

“If a fiduciary decides to use revenue sharing to pay for recordkeeping, it is required that the fiduciary (1) determine and monitor the amount of the revenue sharing and any other sources of compensation that the provider has received, (2) compare that amount to the price that would be available on a flat per-participant basis, or other fee models that are being used in the marketplace, and (3) ensure the plan pays a reasonable amount of fees,” the lawsuit states.

The plaintiff contends that a “flat price based on the number of participants in the plan ensures that the amount of recordkeeping compensation is tied to the actual services provided by the recordkeeper and does not grow based on matters that have nothing to do with the services provided, such as an increase in plan assets due to market growth or greater plan contributions by the employee.” However, the complaint goes on to say that the plaintiff isn’t alleging that the university was required to use a direct payment arrangement but is simply providing details on how direct payment methods operate to partially illustrate that the fees plan participants are paying to TIAA are excessive and that “the university should have done more to investigate, monitor, request, negotiate and secure reasonable administrative fees for plan participants.”

The plaintiff says determining the price that would be available on a flat per-participant basis, or the price available under other fee models for a $100 million dollar plan requires soliciting bids from competing providers. “Benchmarking based on fee surveys alone is inadequate,” the complaint says.

The lawsuit notes that on March 20, 2020, the university and TIAA entered into a revised recordkeeping services agreement which included actual recordkeeping services costs, charged as basis points (bps). In the revised agreement, TIAA agreed to a soft cap of its revenue sharing fees. However, the plaintiff says the university could and should have negotiated and secured reduced fees long before.

“The defendant could have capped the amount of revenue sharing to ensure that any excessive amounts were returned to the plan as other loyally and prudently administered plans do, but failed to do so until just recently,” the complaint states. “The defendant’s failure to cap the amount of revenue sharing cost the plan and its participants … hundreds of thousands of dollars in losses.”

DC Plan Participants Need More Than Jargon

The way people view and define retirement has undergone a significant philosophical change in recent years, creating a clear and present need to update the defined contribution plan lexicon.

As an Invesco managing director and the firm’s head of institutional defined contribution (DC), Greg Jenkins has a lot on his plate, as he and his team are responsible for new business development and relationship management with both plan sponsors and the plan adviser/consultants community.

One of the most interesting and engaging parts of his role, Jenkins tells PLANSPONSOR, is working on the firm’s ongoing research project examining language and communication preferences in this industry—with a particular focus on individual retirement plan participants and their needs. Every few years, the firm presents a new DC language study, and the latest edition has just been published, dubbed “Watch Your Language: Rethinking How We Engage With Participants.”

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While offering a sneak peek at the research, Jenkins said the way people view and define retirement has undergone a significant philosophical change in recent years. He noted that multiple factors—including longer lifespans, more active lifestyles, caregiving for family members, a lack of traditional pensions and rising health care costs—have all added more complexity and disparity to how people live in retirement.

The environment has brought about a real sense of urgency to help DC plan participants turn their retirement savings into a stream of income in retirement that might need to last for 20 or more years. In the face of this change, Jenkins said, plan sponsors and their adviser partners must rethink how they approach their plan design, investment menu and communications strategy.

“Unfortunately, many participants still find their DC plans confusing and wish for clearer language, with less industry jargon, to help them understand their options and make more informed decisions,” Jenkins said. “Plan sponsors can help close the gap of confusion and misunderstanding by carefully using words that truly resonate with participants.”

Jenkins suggested even some of the most commonly used terms in this industry are not well understood by participants—even though a working understanding of such terms is viewed as being basic knowledge by industry practitioners. Case in point, according to the Invesco research, is the use of the term target-date fund (TDF). Advisers and sponsors at this point have a good understanding of what TDFs are and what their role is on a retirement plan’s investment menu. The participants? Not so much.

“When deciding how to present target-date and/or target-risk options in the investment menu, it’s important to align with participants’ desire for investments that are diversified,” Jenkins explained. “For example, in our survey data and study groups, we found the term ‘portfolio’ seems to signal a collection of investments in a way ‘fund’ or ‘strategy’ did not, for the layperson.”

A similar dynamic is at play with respect to the basic and broad term “risk.”

“Without context, the typical participant hears the term ‘risk’ and associates it with high risk or a significant chance of loss of money,” Jenkins said. “What language can plan sponsors use to help participants of all ages better understand risk as it relates to long-term retirement investing? When we asked participants in this study what they think about investment risk, the ‘potential for loss’ was the first thought for 64% of participants across all age groups, with just 36% equating it with the ‘potential for gain.’”

One focus group participant quote included in the research report underscores the point: “When I hear ‘risk’ I think the worst, unless I hear ‘low risk.’”

Jenkins said this is particularly concerning when thinking about Millennial investors.

“Their portfolio should be more growth-focused since they have the most time to make up any potential losses,” Jenkins said.

Similar to findings from Invesco’s 2019 Forgotten Participant study, there remains clear interest for both target-date funds and target-risk funds on the investment menu. In the updated analysis, almost 70% of participants preferred these professionally managed options over single asset class options when shown an illustration about the importance and methods of diversification. Notably, the term “target risk” generated greater interest than “target date.”

Jenkins said another interesting and somewhat surprising finding coming out of the language research effort has been the realization that “retirement income” is a topic of interest to basically all generations in the DC plan system today—not just for Baby Boomers knocking on retirement’s door.

“When we asked what term would best describe what their retirement plan savings would create, ‘retirement income’ and ‘income for life’ topped the list,” he explained. “In the context of retirement, ‘protected income’ and ‘secured income’ were less preferred or understood. Overall, however, participants’ openness to these top terms on retirement income and guaranteed payments bode well as sponsors explore ways to evolve the plan to include retirement income products for post-retirees.”

An overwhelming 90% of participants were interested in investing at least a portion of their retirement portfolio in a specific product designed to provide them with a stream of income in retirement.

“For plan sponsors considering adding a retirement income product to the menu, plain-spoken, benefit-oriented language could help, especially framing these products for participants as a guaranteed benefit negotiated on their behalf,” Jenkins said.

How should sponsors communicate the fee associated with a guaranteed payout from a retirement income product? When given the choice, 62% of participants felt that receiving “slightly lower”—but guaranteed—income payments over their lifetime would be more appealing than taking regular income payments until their money runs out.

Rounding out the study, when it came to the terms used to describe what they’ll receive from their retirement savings, Invesco found participants preferred a clear line to be drawn between working life and retired life. This is to say they responded better to language and descriptors not associated with working income, such as “paycheck.”

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