2006 PLANSPONSOR DC Survey: Brave New World

Not so long ago, plan sponsors seemed relatively content with their providers, providers who were offering an expanding array of services, and at prices that, if they weren't well understood, were nonetheless relatively painless, certainly on a historical basis. Having shaken many of the processing "bugs" out of the system—late checks, inaccurate statements, and the ilk—and also having shaken out many of the providers who lacked the commitment (or the profits), we were now ready to go to the Next Level.