Many Participants Clueless About Contribution Rate:
Survey
January 12, 2004 (PLANSPONSOR.com) - Most plan
sponsors aren't satisfied with their current participant
education program, and no wonder, in light of the results of
a new survey.
Charlotte, North Carolina-based investment education
provider ICC Plan Solutions just completed a survey of plan
sponsors for one of their TPA clients and found that just
11.9% were satisfied with their current education programs.
Indeed, a recent online participant survey by ICC reveals
that more than half (51%) of some 1,120 participant
respondents said they didn’t even know how much they were
contributing from their paychecks into their 401K
plans.
Roughly a third (35%) of the plan sponsor respondents
claim they receive a lot of questions whenever 401K
statements are issued, and only 33% believe their
participants could tell them what investments they
currently have in their 401K.
Nearly three-quarters (73.8%) of the plan sponsor
respondents said their participants need help with basic
investing knowledge.
Important Factors
Asked to identify the most important factors for an
education/communication program, the top five responses
were (more than one answer was permitted):
90.5% – on-going updates & participant
support,
85.7% – explaining how to establish retirement
goals,
83.3% – providing basic knowledge of
investing,
82% – explaining specific investments available in
the plan,
81% – on-going updates and participant
support.
Money appears to be no object – just 5% of plan sponsor
respondents said they were concerned about the cost to
implement a comprehensive participant education program.
The survey included responses from more than 100 plan
sponsors to the online survey.
Deferred Responses
As for participant deferrals, in addition to the 51% who
didn’t know, when asked, “What percentage of your paycheck
do you currently defer into your retirement savings?” the
remaining respondents answered:
27% – defer 4% or less
21% – contribute between 5% and 9%
1% – say they contribute 10% or more to their
retirement plan.
The survey was conducted at
www.icceducation.com
, the main portal for “Essential Investment Strategies,”
the retirement plan investment education system offered by
ICC Plan Solutions.
SURVEY SAYS: Readers Weigh In On Fund Trading
Actions
November 13, 2003 (PLANSPONSOR.com) Several weeks
ago, when news of the mutual fund scandals was still
emerging, we asked readers what action they would take with
their plans if funds in their plans were
tainted/charged.
At that time every respondent said they would at
least consider taking action (the results are
HERE
, if you’ve forgotten).
Believe it or not, it’s been two months – the list
of tainted and allegedly tainted funds has grown – and, as
any consistent NewsDash reader can attest, plan sponsors
(and providers) have been taking action.
And, at least according to the respondents to this
week’s survey, there IS a lot of activity going on.
In fact, more than
16%
of this week’s respondents have already terminated fund
managers or dropped funds, roughly
6%
are already in the process of looking for a replacement,
and nearly
13%
say they have taken, or are considering taking, that step.
Several noted decisions that had been made, but not
communicated, such as the reader who shared,
“As a plan sponsor, we have done (a) (dropped/fired a
fund).
Please make sure I remain anonymous as this will not be
communicated to participants until the end of the
week.”
He goes on to note,
“I will add the whole situation fully supports the
cliché, be careful not to jump from the frying pan into the
fire.”
Only
10%
have done nothing to date (generally because the funds
implicated to date are not part of their programs) – but
after that, since most respondents have taken multiple
actions, the math gets a little tough.
As a percentage of actions taken, more than one in
five (
22%
) have notified or are in the process of communicating with
participants.
Nearly
17%
have been asking questions, and
14%
have sought the advice of legal counsel.
Typical of the breadth of activity was this reader:
“Two of the funds that we offer employees have been
mentioned in relation to market timing.
We have done several things – talked to our 401(k) vendor,
our 401(k) consulting firm, and our ERISA attorney, and we
prepared a Q&A document for our HR folks at various
locations.”
Some moves had been taken ahead of the worst of the
revelations, including the reader who noted,
“They say timing is everything.
We replaced two of our managers (who are now in the news)
as of9/30/03for other reasons.
For a third fund we are looking for a replacement in case
we have to move quickly.”
Plan sponsors wondering about what to do could find
plenty of good advice from readers who have already “been
there, done that.”
Following are some excerpts:
“We had one fund in our
401(k) plan at one of the suspect fund companies and we
have decided to freeze the fund effective 12/1 and offer
another similar fund.
We are not forcing participants to move from the fund, but
are making them aware of the situation and allowing them to
make the choice.”
“(we are) …giving
participants a non-Putnam alternative in each investment
style, (we know this gives us the additional problem of too
many investment choices but have decided this is a problem
we will handle separately very soon).”
“We met with our vendor this
week.
As a result we are taking the ‘wait till all the facts are
in’ approach. We have (d) sought our counsel’s advice, (e)
are putting out a very brief memo to participants this week
just to let them know we are staying on top of things, and
are in the process of picking some additional funds outside
our vendor’s fund family to offer participants if we feel
it becomes necessary.”
“…we were advised by our
recordkeeper/trustee that participants in our plan were
making excessive trades in funds offered through its
affiliated fund manager.
We discussed and ultimately decided to impose a 15 day
trading restriction on all international funds offered in
the plan (if you buy into fund, can’t sell for 15 days and
vice versa).
“…we have two funds from a
fund family that’s been named in one of the complaints.
We consulted our investment policy for monitoring funds,
discussed with fund managers, consulted with counsel
(inside and outside), discussed our options, and decided to
freeze new investments into those funds pending further
information as the investigations continued.
One reason for freeze rather than dumping fund is we don’t
want to force people into other funds that could themselves
be implicated in this spreading investigation.”
And some were in the process of moving – only to find
that the revelations were gumming up the works, such as the
reader who said
, “…it has also thrown a bit of a sticky wicket into our
search for 5 new funds, which commenced before the scandals
broke.
Instead of an October 1 rollout we’re looking at January 1
or possibly even April 1 because of our need to ask lots
more questions and the uncertainty of what the SEC will do
as far as redemption fees, among other things.”
“I work at a mutual fund company, not a plan sponsor.
Part of my job is to respond to the types of requests you
mention.
And, believe me, we are getting the requests!! We are
primarily seeing requests for information from consulting
firms but are also getting them from investment advisors
and plan sponsors. In some cases, these requests ask for
extremely detailed information.
So, from my view, we’re seeing aLOTof (c) and some of (f) as some outfits are considering
our funds as possible replacements.”
“We have notified our recordkeeping clients that we
will continue to monitor the fund scandal, and that they
should also.
We are strongly considering dropping theAlliancefamily of funds from our product offerings, and for
the moment, we will not recommend them to any new
clients.
We do not have any fund offerings in any other families
that have been identified to date.”
But this week’s
Editor’s Choice
speaks for a number of readers, when they said,
“We have done a, c, d, e, and f – – and I’m
exhausted!”
Thanks to everyone who participated in our
survey!
"We had one fund in our 401(k) plan at one of the
suspect fund companies and we have decided to freeze the
fund effective 12/1 and offer another similar fund.
We are not forcing participants to move from the fund, but
are making them aware of the situation and allowing them to
make the choice."
We've reviewed all of our funds in the 401k plan and
taken action to replace one. We've also replaced the same
manager on our DB side.
I have used these events to push my clients out of
recalcitrance. I have always been negative on the
management style of Janus, Strong and a number of other
companies. I have also been tracking Putnam funds'
performance down, down, down. I have gone to all of my
clients acquired with Janus funds in place who were
reluctant to fire them for performance (poor and declining)
and to those with funds at Putnam and/or plans at Putnam
and have gotten their approval to fire the Janus funds and
Putnam funds and change plan service platforms from Putnam.
In some sense this was a good "wake-up call".
Similarly, for new prospects who are in annuity-based
plan platforms with a number of Janus offerings it is a
great opportunity to point out the weakness of these
limited access "closed architecture" platforms based more
on revenue sharing than on fund performance.
We have done b, c, d, e and f for our own plan and
participants.
In addition, we have notified our recordkeeping clients
that we will continue to monitor the fund scandal, and that
they should also.
We are strongly considering dropping the Alliance family of
funds from our product offerings, and for the moment, we
will not recommend them to any new clients.
We do not have any fund offerings in any other families
that have been identified to date.
g. Prior to the announcement we had begun preparations
to take the plan out to bid. Our fund manager was
subpoenaed but I guess many were.
We have found a replacement -- waiting for committee
within a week.
None of our 401(k) options have been implicated to date,
so (g) -- no action has been taken by our plan
administrator.
In my personal investments, I bailed on my Janus fund
after I read the initial complaint.
The fund was above water, making the decision easy.
I have a 529 with Putnam and I'm a bit worried about
that--particularly with so much money being pulling out by
the institutional investors.
The downside of 529 plans is the difficulty in changing
investment managers once you have signed on--I'd have to
open a new 529 with another provider then do a roll over.
I'm not sure I want to do that yet, but I'm thinking about
it.
None of the funds in our main menu have been implicated.
We've confirmed that our independent investment consultant
is keeping an eye on the issues, and, as an ERISA attorney
representing a substantial number of 401(k) plan sponsors
as well as looking out for our own plan, I am keeping a
close watch on the situation as it continues to
develop.
We've (b), (c), (d), (e), and (h)
On market timing, we were advised by our
recordkeeper/trustee that participants in our plan were
making excessive trades in funds offered through its
affiliated fund manager.
We discussed and ultimately decided to impose a 15 day
trading restriction on all international funds offered in
the plan (if you buy into fund, can't sell for 15 days and
vice versa).
On investigations, we have two funds from a fund family
that's been named in one of the complaints.
We consulted our investment policy for monitoring funds,
discussed with fund managers, consulted with counsel
(inside and outside), discussed our options, and decided to
freeze new investments into those funds pending further
information as the investigations continued.
One reason for freeze rather than dumping fund is we don't
want to force people into other funds that could themselves
be implicated in this spreading investigation.
Two of the funds that we offer employees have been
mentioned in relation to market timing.
We have done several things - talked to our 401(k) vendor,
our 401(k) consulting firm, and our ERISA attorney, and we
prepared a Q&A document for our HR folks at various
locations.
As background, we switched 401(k) vendors on 1/1/03,
after an exhaustive 6+ month process.
We still feel very comfortable with our vendor.
We have an IPS, and we evaluate our funds each quarter,
comparing them to a scorecard of several criteria.
So far, our funds are performing well, and none have failed
criteria that would put them on our watch list.
We continue to stay abreast of the situation, and will
probably convene the full 401(k) Committee for our 4th
quarter review process.
We've (a) and (e) [replaced our Putnam and Strong funds
and notified participants re same].
They say timing is everything.
We replaced two of our managers (who are now in the news)
as of 9/30/03 for other reasons.
For a third fund we are looking for a replacement in case
we have to move quickly.
Fortunately, our small company 401(k) is in pretty good
shape so we have no plans to make any immediate fund
changes.
However, some of my personal retirement investments were
with Putnam, and I have been advised to get out...which I
have done.
Not sure where I am going with these dollars,
yet....we're still looking around.
For now, they are in a money-market acct.
It's all just soooo sad!
We have all been lead to believe that as Americans we are
the best, most competent, caring, honest, conscientious
people in the world....I guess we all have to wake up and
accept the fact that the honeymoon is over.
We've got to look out for #1 ALL THE TIME!!
It's just getting to be so darn hard to TRUST anybody
anymore!
I miss the good old days!
We've done (c) and (d) (after all, we're a law
firm....so (d) was a given) but it has also thrown a bit of
a sticky wicket into our search for 5 new funds, which
commenced before the scandals broke.
Instead of an October 1 rollout we're looking at January 1
or possibly even April 1 because of our need to ask lots
more questions and the uncertainty of what the SEC will do
as far as redemption fees, among other things.
Our plan has not dumped any funds and we don't have any
Putnam or BankOne offerings, but we were planning to roll
out a series of managed portfolios which require us to add
5 additional funds.
We're working on a FYI type announcement about the issue
to post on our intranet for our plan participants.
So far our investment provider isn't got caught up in
this - YET?
In response to Putnam's (our 401K trustee) mutual fund
scandal, we have:
(a) added one or more funds, giving participants a
non-Putnam alternative in each investment style, (we
know this gives us the additional problem of too many
investment choices but have decided this is a problem
we will handle separately very soon)
(b) began asking questions of Putnam and our
broker consultant,
(c) sought the advice of counsel,
(d) notified participants,
(e) are considering changing trustees, and
(f) were and still are just plain angry that
investors have been cheated again by people we
trusted.
My answer is (a).
We had one fund in our 401(k) plan at one of the suspect
fund companies and we have decided to freeze the fund
effective 12/1 and offer another similar fund.
We are not forcing participants to move from the fund, but
are making them aware of the situation and allowing them to
make the choice.
First, I work at a mutual fund company, not a plan
sponsor. We have funds placed in numerous plans, and have
won several deals this year for both separate account and
DC plan work from plan sponsors. Part of my job is to
respond to the types of requests you mention.
And, believe me, we are getting the requests!! We are
primarily seeing requests for information from consulting
firms (Cambridge, Angeles, etc.) but are also getting them
from investment advisors and plan sponsors. In some cases,
these requests ask for extremely detailed information.
So, from my view, we're seeing a LOT of (c) and some of
(f) as some outfits are considering our funds as possible
replacements.
In response to the question regarding what we have done
since the investment scandals we have:
replaced an International Fund; discussed the issues with
our Retirement Committee and Investment Consultant;
considered replacing other funds; asked many questions of
the new fund manager before selection; communicated what we
are doing to our employees.
With regard to this week's question, I do not sponsor a
retirement plan per se, but I do participate in my
corporation's plan, and I also service accounts for our
clients that contain individually managed portfolios, as
well as mutual funds.
With respect to our own plan, Corporate Benefits took, at
minimum, option (e) and notified participants about a Janus
Fund in our plan.
My 9/30 statement contained a cautionary notice alerting
participants that Janus is involved in the Spitzer
allegations and suggested that participants do their own
due diligence research on the investment option.
My clients have been quick to act.
I've seen Strong Capital fired as the manager for 4
separate portfolios (option a) since news broke about Dick
Strong on 10/30.
As a plan sponsor, we have done (a).
Please make sure I remain anonymous as this will not be
communicated to participants until the end of the week.
I will add the whole situation fully supports the
cliché, be careful not to jump from the frying pan into the
fire.
We have done a,c,d,e and f and I'm exhausted!
We met with our vendor this week.
As a result we are taking the "wait till all the facts are
in" approach. We have (d) sought our counsel's advice, (e)
are putting out a very brief memo to participants this week
just to let them know we are staying on top of things, and
are in the process of picking some additional funds outside
our vendor's fund family to offer participants if we feel
it becomes necessary.
We currently have 8 funds outside our vendor already, but
will line up some more to cover all asset categories. Our
vendor is sending us their cash flow weekly and staying in
very close communication with us.
I have not found problems with our funds at work yet
(Mass Mutual), however, we have removed all of our personal
funds from Putnam Investments and are looking for a new
area to invest our retirement monies. We just might go with
an IRA in the future. I'm tired of the dishonesty, the
greed, the underhandedness in big business.
We have (b) considered firing/replacing one or more
funds and (h) something else
We currently offer Putnam International Equity fund in
our *** portfolio.
Our RIA and Investment Committee are seriously considering
replacing Putnam.
But who to replace with?
Once done, will we find out the new international manager
has the same problems?
We have also formed a late trading, market timing, and
now stale price committee to look at our options.
On the committee sit our investment officer, compliance
officer, sales officer, and accounting specialist.
We have done:
C & D & G
We're working on it; but at present, no notification has
been sent to employees - other than," yes, we're aware of
concerns and it looks like we're okay, but we're doing a
due diligence review".