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Products January 23, 2014
MassMutual Expands Call Center Hours
January 23, 2014 (PLANSPONSOR.com) – MassMutual’s retirement services division extended its weekday call center hours to be more accessible to plan participants.
Reported by John Manganaro
The company’s participant information call center now stays open one hour later in the evening, with customer service representatives available from 8 a.m. to 9 p.m. EST.
“With customers across every time zone in America, we are committed to being there for them wherever they live,” says Michael McKenzie, senior vice president of operations for MassMutual’s retirement services division.
Elaine Sarsynksi, executive vice president of MassMutual’s retirement services division and chairman of MassMutual International LLC, says her company receives millions of inquiries annually through its call center.
MassMutual’s retirement services call center is staffed with professionals trained to assist individuals in managing an array of retirement education and saving needs, the firm says in a statement. Call center associates also offer “roll-in” service so customers can consolidate savings from other qualifying retirement accounts to achieve a more holistic picture of their overall retirement savings.
More information about MassMutual’s retirement services can be obtained by calling 1-800-874-2502 and choosing option 4.