The company has begun offering a dependent eligibility audit service line that includes the creation of a client-specific audit website with the brand, look and feel of their clients’ own websites. Employees log in to this secure website, which has all of their family’s specific enrollment information preloaded, and interact with the online audit.    

Online help and plan-specific reference tools are configured for each employer, and OutsourceOne provides live customer support to employees throughout the process.  

Certifi’s experience shows that on average, between 4% to 8% of all people covered under an employer’s benefit plans are not eligible for coverage at all. To date, all audit clients have experienced at least a 10:1 project return on investment, the company said.   

OutsourceOne audits can be done at anytime throughout the calendar year, and depending on the audit, will last between 30 and 90 days. In addition to dependent audits, OutsourceOne will offer eligibility-based claim audits, spousal surcharge audits and payroll data audits, among others.