PSNC 2017: The Role of Health Savings Accounts

A panel on the second day of PSNC 2017 discussed the role HSAs can play in helping participants save, and what plan sponsors should know before implementing them.

Day Two of the PLANSPONSOR National Conference, in Washington, D.C., included a panel discussing the relationship between health savings accounts (HSAs) and defined contribution (DC) plans, as well as why high-deductible health plans (HDHPs)—when paired with HSAs—can be good for employers.

On the future of HSAs in conjunction with retirement planning, Jania Stout, practice leader and co-founder of Fiduciary Plan Advisors, said provision of the accounts as a service for employees continues to steadily rise, and more and more employees are latching on. “It’s here to stay, and it’s growing,” she said. Of all of Stout’s clients, 80% utilize an HSA, while the remaining 20% are seriously considering it.

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While Stout’s clients have been embracing the service, the same cannot be said for other sponsors or providers. During the panel, she cited a United Benefits Advisers study detailing HSA enrollment among participants—a mere 17%. “Your health care expense is going to be your most important expense,” she said. “I don’t think individuals realize how much money they’ll need in health care.”

Introduced in 2004, HSAs have only become a focus for employers in the last three to four years, noted Steven Mindy, senior associate for Alston & Bird LLP. Even if the account service is consistently pushed by an employer, Mindy said, most participants will reason applying only the lowest premium to their plan.

In order to engage participants, then, Stout encouraged sponsors to construct handbooks or guides on HSA education and beneficial information. More than general material, it’s the presentation that’s key to motivating employees to participate, she said. “A lot of times it’s not math; it’s just really how you present it to people,” she said.

Additionally, Stout observed, when plan sponsors host 401(k) meetings, this can sway employees to enroll in an HSA. She emphasized how consistently calling it a “savings account” can drive participation, as the word “savings” is drilled into employees’ minds.

NEXT: Flexibility of HSAs  

On the subject of joining HSAs with HDHPs, Mindy pointed out that HSAs can be fairly flexible for participants. “People can move their money around however they want,” he said. “The employer must set it up; it’s a process. He explained that HSAs may be counted as a medical expense and, if used as a health care expense, can be subject to exempted tax. “With an HSA, you don’t have to worry about hardship solutions; you don’t have to worry about a loan,” he said.

However, Mindy said, for those on Medicare, contributions to HSAs are not allowed.

While Stout and Mindy encouraged plan sponsors to provide general information and educational materials on HSAs, both warned about crossing the line between employer and fiduciary, where sponsors can get themselves into trouble.

“Our role is changing now,” Stout said. “Now we’re taking more charge with the participants in the investment side as well.”

Mindy stressed that giving personal advice to participants may land some employers in litigation suits. “You have to watch your materials closely to make sure you don’t cross the line and say, ‘You should do this,” he said. “Have counsel review this and make sure it’s just general information.” 

PSNC 2017: Getting to Those Not at a Desk—Communicating Through Digital

Can plan providers and sponsors ensure employees use their phones to make educated decisions?

Day Two of the 2017 PLANSPONSOR National Conference, in Washington, D.C., consisted of multiple key speakers plus focused sessions that attendees chose according to their interests.
 
Tanya Barrett, executive director, human resources (HR), at Hoag Hospital, a 2017 Plan Sponsor of the Year in the 403(b) category, spoke about the strategies the hospital uses to reach its work force, which has the wide-ranging educational backgrounds and income levels typical of a hospital, has an average age of 40 and average tenure of eight years, and is 75% female.

The 401(k) plan for this employer achieved 95.9% participation and average deferral rate of 8%, while 80% of its staff have no personal work computer. In other words, the employees cannot easily receive retirement plan communications.
 
For instance, Barrett said, “The computer that many employees have access to is used for patient charting. Because of this, we cannot communicate to these employees easily, so we’ve turned to unique methods of communication.”
 
Panelist Matthew McOsker, vice president, senior product development manager digital for T. Rowe Price Retirement Plan Services, said that hospitals, like retail establishments and restaurants, are the organizations that use digital communications most frequently. “We have a type of communication evolution going on now, with many more digital tools in our toolboxes. Companies have been building infrastructure for visibility on phones, and that infrastructure can be leveraged easily.”
 
Barrett said Hoag has no specific digital strategy, yet it clearly uses technology to reach that 80% of employees without computers. “Our communications are consistent, and they are baked into the culture of the organization.”

Hoag’s methods are varied. It sends email to employees both at home and at work. It offers retirement communications on television monitors in the lunchroom, in flyers it creates, and in informational newsletters on its intranet. Managers speak with employees about the retirement plan at the end of shifts; they also call them, using specific phone messaging. Additionally, the hospital has provider representatives on-site for employee orientations and on a quarterly basis.

According to McOsker, there is plenty of digital innovation occurring. For instance, T. Rowe Price is now in production with a product called Smart Video. An employee’s key data will be pulled into a program that creates a personalized video. “Those who have used Smart Video have been motivated to take action from it.

“We are always trying new things,” he noted. “Another strategy is to target employees on Facebook using AdView targeting. For instance, we can see how many employees have self-identified as an employee, and we can contact them via social media.”

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