PSNC 2018: Best Practices to Protect Yourself and Your Company from Fiduciary Liability Lawsuits

Having prudent processes in place when making plan decisions is of utmost importance, and if a plan sponsor gets sued, having fiduciary liability insurance can be a big help.

Defined contribution (DC) plan sponsors have faced waves of litigation since at least 2005.

Emily Costin, partner at Alston & Bird LLP, shared with attendees at the 2018 PLANSPONSOR National Conference that the wave in 2005 was focused on the disclosure of plan fees and the concern that plan participants didn’t know what they were paying for their plan and investments. The Department of Labor (DOL) has since issued fee disclosure regulations.

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Then, there was a wave of stock drop lawsuits, following the 2008/2009 recession. Costin said those have largely been litigated or settled, and many plan sponsors have pulled company stock from their retirement plan investment menus. She noted that the Supreme Court decision in Fifth Third v. Dudenhoeffer has made it harder for those cases to move forward in court.

Now, Costin said, DC plan sponsors are facing a wave of conflict of interest and self-dealing lawsuits, as well as cases focused on the reasonableness of fees plans and participants are paying for services and investments. These lawsuits are questioning how often fees have been negotiated, who is monitoring fees, and whether particular investment options offer the best deal available. She noted that these types of cases have enough of a hook to get past the pleading stage, so the plaintiffs’ attorneys can get into discovery and really find out what fiduciaries are doing.

Some cases seem to conflict with each other, which can be very confusing for employers, Costin pointed out. “No good deed goes unpunished. We’ve seen cases where the committee did look into fees and switched investment options, then they got slapped with a lawsuit saying they didn’t do so soon enough,” she said.

“The best way to ensure you are doing the right thing is to have particular processes and conversations before making decisions,” she told conference attendees.

Jamie Fleckner, partner at Goodwin Procter, said there are so many cases because plaintiffs’ lawyers have the ability under the Employee Retirement Income Security Act (ERISA) or other statutes to get an award. Where there are settlements, there are sizable payments for the class as well as attorneys, which encourages them to bring more cases.

Fleckner said more cases are going to trial, but courts continue to struggle with decisions. He hasn’t seen many solid trends, but noted that in university 403(b) cases, courts have been pushing back to some extent, giving plan sponsors latitude on the number of investment options they offer. In addition, in cases arguing whether stable value or money market funds are more prudent, courts are hesitant to say that having one investment over another is a breach of fiduciary duties, according to Fleckner.

Having a prudent process

Regarding DC plan litigation, Fleckner said plan sponsors are in a situation where they are not seeing clear guidance in courts about what is right to do, except that if plan sponsors have an unconflicted, diligent process, they have done what they should. He noted that in Tibble v. Edison, the court found a breach for not offering cheaper share classes because there was no evidence of a conscious decision made in choosing the investments. “If they had offered this evidence, I think there would have been a better decision [from the employer perspective],” he said.

Fleckner also noted that in Tussey v. ABB, fiduciaries in that plan had switched from a balanced fund to target-date funds (TDFs) offered by the recordkeeper, and the court made factual findings that the investment policy statement (IPS) for the plan hadn’t really accounted for TDFs, so the funds were new and untested and could have been chosen for reasons other than for the benefit of participants. “The court was not saying a plan sponsor can’t use TDFs over a balanced fund, but that the plan fiduciary did not have a prudent process for making its decision,” he pointed out.

Costin said the Sacerdote v. New York University 403(b) plan excessive fee suit is the first suit of this type to go to trial. She said the interesting thing from the transcripts for the case is that the judge seems to be focused on whether fiduciaries knew their duties and knew enough to be in a position to choose investments. “The judge seems to be struck by how uninformed and uneducated committee members were,” she told conference attendees.

Insurance for fiduciaries

Rhonda Prussack, senior vice president and head of Fiduciary and Employment Practices Liability at Berkshire Hathaway Specialty Insurance, said fiduciary liability insurance at its core is designed to protect directors and officers and any organization’s fiduciaries in ERISA litigation. “It provides a defense for these types of litigation and covers damages whether from a court finding or a settlement,” she told conference attendees.

Prussack suggested that plan sponsors do not list individuals in the insurance policy because they want as broad coverage as possible. “In these lawsuits, many name committees and members of committees, but also name members of the board of directors who select members of committees,” she noted.

The sponsor organization is insured and the plan is insured, and insurance companies shouldn’t require a listing of plans. There are exceptions to this for multiemployer plans and certain governmental plans that may have separate boards or trustees.

Fiduciary liability insurance should cover violations of employee benefits law, not just ERISA violations, and coverage for ministerial mistakes in the day-to-day handling of the plan is provided, Prussack continued. Benefits promised are not covered under the policy; it covers damages for actual breach of fiduciary duties.

Fleckner stressed that these are complicated cases to defend, and there are a lot of depositions. Plan sponsors may have to bring in experts to say whether they would have done something similar or testify about what they see. Trials are very expensive, so availability of fiduciary liability coverage to pay those costs is hugely important.

Prussack added that plan sponsors don’t want to use company counsel for these cases, but want an expert in ERISA class actions of the particular type of case—excessive fees, stock drop, etc. She noted that what underwriters look for has gotten more detailed, but what Fleckner and Costin talk about is what Berkshire Hathaway looks for—a diligent process. “We ask how the plan sponsor determines the reasonableness of plan fees. We want to see they have a robust process in place that is not new, but has been in place for a while,” Prussack said. “Committees should have fiduciary training. What we’re trying to get at is that fiduciaries know what they are doing and know their duties.”

According to Costin, documentation is a good thing, but whether it should be general (committee looked at this and decided to do this) or very specific (committee considered this and for these three reasons decided to do this) is hard to answer. “Take meeting minutes. You will never will capture every word, but I don’t see a problem with having more detail,” she told conference attendees.

Prussack added that up until several years ago, there wasn’t a type of coverage for settlor functions, like amending the plan or doing a re-enrollment, for example, because there is no breach of fiduciary duty under ERISA for these functions. But, Berkshire Hathaway offers settlor coverage, and some other carriers may offer it.

When deciding how much coverage to purchase, plan sponsors should look at how many plans and how many transactions they have. Prussack said insurance brokers should be well-versed in what is appropriate. She noted that the threshold for plan litigation used to be $1 billion, but the threshold has fallen quite significantly as more attorneys become active in the space. For this reason, all plan sponsors should consider the adequacy of coverage and get as much of a coverage limit as they can.

Fleckner concluded that plan sponsors should always make changes they think are better for participants; that is the ERISA standard. “If you are taking steps just due to litigation fears, you are breaching your fiduciary duty because you must be looking at the best interest of participants,” he said.

PSNC 2018: A Shift in Educating Participants—What Is Financial Wellness?

Is it more than education? Is it a full-blown program or something spontaneous and ad hoc? How frequently is it delivered, and how is it benchmarked? Who delivers it, and when?

For years, education and communications for participants centered on investing themes; times have changed, however, and the topic of “financial wellness” is clearly gaining favor. 

While the interest in financial wellness among retirement plan sponsors is clear, that doesn’t mean the trend is easy to define or measure. Indeed, as noted by a panel of industry experts convened on the second day of the 2018 PLANSPONSOR National Conference, held last week in Washington, D.C., the real challenge for the industry is to make sense of what financial wellness is—and how to make the most of it for participants.

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Throughout a detailed wellness conversation led by moderator Mark Davis, senior vice president and financial adviser with CAPTRUST, attendees heard from a diverse group of industry experts and stakeholders, including Nathan Voris, managing director, business strategy, Schwab Retirement Plan Services; Edward O’Connor, managing director and head of workplace wealth solutions and corporate retirement, Morgan Stanley; Jen Harmer, assistant vice president, customer experience strategy and development, Lincoln Financial; and Rachel Weker, vice president and senior manager, investment platforms and services, T. Rowe Price Retirement Plan Services.

Asked to reflect on what makes “financial wellness” hard to define, O’Connor pointed to the fact that there has been lasting regulatory uncertainty and waves of litigation that have blurred the lines between what is advice, what is education and what actions or services are to be considered “fiduciary” in nature in the tax-qualified retirement planning context. Perhaps the broadest and most intuitive definition shared by the panel came from Voris, who suggested that “financial wellness at the core is about helping people identify goals and then move towards scratching them off the list.”

“This is what financial wellness is always about, regardless of the regulatory or litigation environment,” he said.

As Harmer and Weker pointed out, one aspect of the conversation that is quite clear is that there are too many symptoms of “financial un-wellness” in the U.S. work force to be ignored by those entrusted with running retirement plans.

“There are so many symptoms of a lack of financial wellness out there that it just cannot be ignored by providers, by advisers, by recordkeepers or by sponsors,” Harmer said. “We are all starting to think more about how to best educate and support participants on their foundational financial needs, and how these needs such as budgeting or debt management link to and promote retirement planning. We must view this as a very broad topic and a crucial topic.”

O’Connor urged plan sponsors with questions about what financial wellness is and can be, to look at their more progressive peers for ideas about what’s possible.

“I’m consistently impressed by how quickly providers and sponsors are developing their offerings and approaches,” he explained. “Month over month, there are changes occurring for the better. So it’s an exciting time for plan sponsors and participants, and it’s a time to be paying close attention to the latest developments.”

Voris echoed that sentiment and noted that recordkeepers, in particular, feel like they have a lot more to offer in this domain.

“The data and connectivity that we can take advantage of as a recordkeeper, versus the capabilities of your average third party wellness vendor, is night and day,” he suggested. “We can see so much about your participants from our position as the recordkeeper, and we can use that to guide all of our efforts. Of course, we also have to be open to partnerships with advisers and other vendors to fill the gaps.”

Weker went on to suggest another high-level consideration for plan sponsors assessing financial wellness opportunities; measuring the return on investment (ROI) is not always a straightforward affair, but there are ways to get a handle on it.

“For measuring ROI, you first need to identify goals from both the employer and employee perspectives,” she suggested. “Ask yourself some guiding questions. Are you trying as the plan sponsor to tamp down on turnover? Are you simply trying to make participants a little less stressed about money? More productive, perhaps? Depending on the goals you set and your approach, it can take more or less time to see the impact. We see the most success and the most return when the employer takes an active role and creates a culture of sharing information about debt, budgeting, etc. To be successful, we need to build an environment where people feel comfortable sharing information.”

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