Social Security Leverages Smartphone Technology

According to Carolyn W. Colvin, acting commissioner the SSA, those visiting the agency’s website, www.socialsecurity.gov, via smartphone will be redirected to the agency’s new mobile-friendly site. Once there, visitors can access a mobile version of Social Security’s frequently asked questions, an interactive Social Security number (SSN) decision tree to help people identify documents needed for a new or replacement SSN card, and publications that they can listen to—available in both English and Spanish—right on their phones.

“We are committed to meeting the changing needs of the American people, and the launch of our new mobile site helps reinforce our online presence and adaptability to advances in technology,” said Colvin. “I encourage all smartphone users looking for Social Security information to take advantage of our new mobile site.”

Visitors to the new mobile site can also learn how to create a personal “My Social Security” account to get an online Social Security Statement, learn more about Social Security’s online services and connect with Social Security on Facebook, Twitter, YouTube and Pinterest. For people unable to complete their Social Security business online or over the telephone, the SSA has also unveiled a field office locator. The locator has the capability to provide turn-by-turn directions to the nearest Social Security office based on information entered by the user.

“With significant budget cuts of nearly a billion dollars each year over the last few years, we must continue to leverage technology and find more innovative ways to meet the evolving needs of the American public without compromising service,” said Colvin.

Each year, more than 35 million Social Security webpage views come via smartphones.

For more information, visit http://www.socialsecurity.gov.