Do Standard Glide Path Illustrations Obscure Key Information?

The minimum and maximum fixed-income allocations of 2050 target-date funds range between 1.5% and 19.9%, respectively, according to MFS.

During a recent conversation with PLANSPONSOR, Joseph Flaherty, MFS chief investment risk officer and director of quantitative solutions, and Jessica Sclafani, defined contribution (DC) strategist, described the motivations behind their firm’s latest white paper.

The analysis is titled “Rethinking the Role of Fixed Income Along the Retirement Savings Journey: From Theory to Practice,” and it argues that target-date fund (TDF) risk profiles should align with evolving participant objectives along the retirement savings journey. As Sclafani and Flaherty explained, a big part of making this a reality will be doing a finer analysis of a TDF series’ fixed-income holdings.

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With this in mind, Sclafani and Flaherty said, the MFS philosophy is to take an inverse approach relative to the normal way of discussing TDFs.

“A typical glide path illustration highlights the level of equity along the path, which reflects the defined contribution plan industry’s historical focus on the accumulation phase of the retirement savings journey,” Sclafani said. “To shine a spotlight on the fixed-income allocation within a glide path, we took the current glide path paradigm and turned it on its head. When viewed this way, we typically see an upward slope in the glide path as participants’ fixed-income exposure increases while the number of years until retirement declines.”

According to the MFS analysis, when “flipping the glide path” this way, it becomes much more apparent that there are wide dispersions in terms of any given TDF series’ fixed-income allocations at the start of the glide path—i.e., when participants are young and are just starting out. Indeed, the average fixed-income allocation for a participant invested in a 2050 target-date fund is approximately 9.1%; however, the minimum and maximum allocations range between 1.5% and 19.9%, respectively.

Flaherty noted that, while a larger fixed-income allocation in far-dated vintages might feel “conservative,” and therefore more comfortable for some sponsors, it can potentially inhibit participants’ ability to grow and compound their savings.

According to Sclafani and Flaherty, during the accumulation phase of the retirement savings journey, which includes participants in their early 20s through mid-40s, the most important objectives are to save as much as possible, maximize employer matching contributions and grow these savings through compounding investment returns. Accordingly, they argued, participants in this phase should have minimal fixed-income exposure and seek to maximize capital appreciation through the higher growth potential of equity and other higher-returning asset classes.

“With a long time horizon until retirement, these participants have time to recover from market downturns and can generally withstand the greater volatility associated with more risk exposure,” Flaherty said. “A higher allocation to equities in this phase can help build a larger retirement account balance, which can allow for participants to potentially take less risk later.”

After participants reach their mid-40s, Sclafani and Flaherty proposed, they enter what should be considered the “consolidation” phase, which is then followed by the decumulation phase at retirement. They said they often hear the argument that participants nearing and in retirement should continue to hold a significant allocation to return-seeking assets because they need a higher level of return for their savings to last through a longer lifespan. It is also commonly argued, they noted, that participants who have not saved enough must maintain a return-seeking posture, which implies that late-career and retired participants can invest their way out of suboptimal savings behavior.

“We believe that longevity risk can be managed in a number of different ways and that higher equity allocations are not necessarily the most effective way to accomplish this,” Sclafani said. “Furthermore, participants who have been unable to save enough are generally more financially fragile and have less ability to weather a market downturn, making a high-equity allocation late in the retirement savings journey potentially even less appropriate.”

After setting out this framework, the MFS analysis also explains the importance of carefully considering fixed income as the diverse and dynamic asset class that it is. Construction of the glide path should demarcate and define the relative roles of core bonds, global bonds, emerging market debt, high-yield bonds, short-term bonds and Treasury inflation-protected securities (TIPs), at the very least.

“While participants do not always have exposure to every building block and the relative size of the allocation depends on the participant’s position along the retirement savings journey, we feel that this diversified approach to fixed income exposure provides additional levers that can be employed to meet multiple objectives,” Flaherty said.

Study Suggests Recordkeepers Not Helping Guide Participants

Nearly three in 10 participants surveyed were either unaware of whether help was available or perceived that it was not, but providers say the resources are there.

A combination of unprecedented market volatility and complex new rules involving contributions, withdrawals and tax implications has exposed an increased need for participant guidance and advice from retirement plan providers, notes J.D. Power.

Additionally, with record job losses in recent months, much of the money accumulated in these plans may potentially be lost if participants choose another provider for a rollover, it says. The J.D. Power 2020 U.S. Retirement Plan Participant Satisfaction Study suggests few providers are successfully addressing these issues.

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Just 27% of the 10,159 retirement plan participants surveyed in February and March said they have accessed professional financial advice related to their plan. Nearly three in 10 (29%) were either unaware of whether such advice was available or perceived that it was not available to them.

Nearly one-fourth (22%) of retirement plan participants said they’ve had no interaction with their provider during the past 12 months. J.D. Power notes that frequency of interaction is directly correlated to participant satisfaction. Overall satisfaction scores increase 44 points (on a 1,000-point scale) when participants say they’ve had one to four interactions per year with their retirement plan provider.

In addition, proactive, personalized digital communications can have a positive effect on participant satisfaction with retirement plan providers, J.D. Power says. For example, communication satisfaction scores are 70 points higher when participants receive a personal communication via their retirement plan provider’s mobile app than when they receive a traditional email. However, just 15% of retirement plan participants surveyed reported receiving this type of digital communication.

Unemployment and employment turnover may drive a surge in rollover decisions during the year. According to the survey, among participants who indicated they are “delighted” with their retirement plan provider, 51% said they “definitely will” retain assets in their current plan. That percentage fell to just 12% when participants said they are “indifferent” about their provider and to 7% among those who said they are “dissatisfied.”

Nathan Voris, senior managing director, business strategy, Schwab Retirement Plan Services, based in Richfield, Ohio, says there are certainly resources available. “It is not our experience that participants are going it alone,” he tells PLANSPONSOR. “We try to create a balance of in-person, phone, web and mobile participant engagement. If a participant has a question, there are resources to get an answer, and if they can’t get it on their own, there’s a person available”

Voris says getting the right information to participants is a collaboration between plan sponsors, recordkeepers and advisers. “Some plan sponsors may want to just do recordkeeping, but largely we find our clients like a collaboration,” he says.

Vanguard likewise says it is “focused on providing advice solutions that give [retirement plan] savers a holistic view of their financial situation and help them make better-informed financial decisions, in partnership with plan sponsors.” It notes that it recently rolled out Digital Advisor, Vanguard’s robo advice solution, within select defined contribution (DC) plans, and has intentions to expand plan access to Digital Advisor and Personal Advisor Services in the future.

Fidelity provided stats from its participant base showing its engagement. Participants are reaching out to Fidelity via phone and web to get the help they need. There was a 25% increase in call volumes compared to March 2019, according to Fidelity Investments Call Volume Reporting from February 24 through March 31. There was a 15% increase in daily activity on its participant website, according to Fidelity Investments NetBenefits Website Reporting for the same period. And there was an 18% increase in visitors to the library and tools/calculators section of its participant website.

Fidelity has seen more than one million page views on its new COVID-19 participant hub, with 45% viewing additional resources on the site, according to Fidelity Investments Website Reporting from April 1 to May 8. In addition, Fidelity says 21,000 participants have attended its newest web workshops, and it saw record attendance for live web events with almost 8,000 attendees during the week of April 27.

Voris says Schwab is aware that participants who interact with the provider are happier than those who don’t. “If a participant receives education, a guidance session or advice consultation—even about things like how to request a distribution—it leads to greater satisfaction, and they will want to be a client for life,” he says.

He adds that during this “crazy time,” there are a lot of scenarios that would require participants to get help. “The resources are there. Participants just need to go to [the retirement plan] website or pick up the phone.”

From a business perspective, Voris says, “It is a stressful time, but it clarifies our mission of helping people achieve their goals. Times of crisis help us refocus.”

The J.D. Power study may be requested from https://www.jdpower.com/business/financial-services/us-retirement-plan-participant-satisfaction-study.

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