Workers Worry About Retirement Income as Prices Spike

Millennials lead Generation X and Baby Boomers in believing that they won’t receive any benefits from Social Security upon retirement. 

Market volatility and rising prices are driving two-thirds of workers surveyed to feel more anxiety about their retirement income, the Nationwide Retirement Institute Social Security Consumer Survey shows.

The concerns have led to a 10 percentage-point spike in anxiety among those surveyed from 2021, the survey found.

Highlighting workers’ worries about retirement income, individuals are also anxious about Social Security, Nationwide found. Across generations, 70% of workers worry that Social Security will run out of funding in their lifetime and 33% of individuals who are not currently receiving benefits believe they won’t receive any benefits from the entitlement program when they retire.

Additionally, the survey found that 32% of respondents reported thinking—incorrectly—that Social Security is not protected against inflation, exacerbating current inflation worries. The survey did not reveal why survey respondents believed that Social Security benefits are not indexed to inflation.

Per rules from the Social Security Administration, “Old-Age, Survivors, and Disability Insurance (OASDI, Social Security) benefits are indexed for inflation to protect beneficiaries from the loss of purchasing power implied by inflation.”

The survey also found that large knowledge gaps exist for general Social Security topics. Among the areas tested, taxes, protection against inflation and enrollment details were the topics where respondents had the lowest knowledge.

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Among the lowest-knowledge topics—on which fewer than 35% of respondents answered correctly—were other misperceptions. For example, 27% falsely believe that workers pay Social Security taxes on all their income, and 34% incorrectly said that workers cannot sign up for Medicare unless enrolled in Social Security, which in fact they can do.

Among the different cohorts, 78% of Generation X respondents surveyed said they believe that Social Security will run dry before they can retire and receive benefits, followed by 71% of Millennials and 64% of Baby Boomers.

“Every year we find that all generations need more Social Security education, but in this uncertain economic environment it’s more important than ever for people nearing retirement to understand that their Social Security benefits are protected against conditions such as inflation,” Tina Ambrozy, senior vice president of strategic customer solutions at Nationwide, said in a release. “There is an immediate opportunity for financial professionals to clear up clients’ misconceptions about Social Security to alleviate their fears and help them stay on track toward their long-term retirement goals.”

The survey also uncovered other misperceptions among respondents, including that 33% incorrectly believe that a worker who makes $150,000 pays the same amount in Social Security taxes as a millionaire does. Additionally, 32% believe that a Social Security claiming decision cannot be undone within the first 12 months, data show.

Baby Boomers and those of older ages were more likely than Millennials and Gen Xers to provide the correct answer on the topics that received correct answers 35% of the time or more, according to Nationwide.

The online survey was conducted by The Harris Poll on behalf of Nationwide between April 25 and May 23 of this year among a national sample of 1,853 U.S. adults age 26 and older, including 674 Millennials, 576 Gen Xers and 603 Boomers/older respondents.

Retirement Plan Provider Technology Investments Show Success

Online savings tools are gaining popularity with retirement plan participants as journey-based website designs and AI-enabled chatbots gain wider acceptance.

Retirement plan recordkeepers and industry partners that have redesigned online participant experiences and increased their efforts to encourage workers to save for retirement report positive results, new Cerulli Associates data show.

According to the second-quarter 2022 issue of “The Cerulli Edge—U.S. Retirement Edition,” plan providers are increasingly concentrating on proactive ways to urge participants to manage their overall finances and to boost workers’ retirement savings.

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Recordkeepers and retirement plan provider partners are using targeted retirement plan communications sent by email blasts with behavioral nudges. Communications can be distributed to specific cohorts or demographic groups using algorithms to determine who would benefit most from the recommended actions.

“Over the past several years, recordkeepers have made significant improvements to their suite of online participant resources,” the issue summary says. “Plan provider websites, financial wellness programs, and employee engagement initiatives increasingly are incorporating education-oriented designs and targeted communications, powered by some of the latest technologies, to improve the online participant experience and encourage action.”

Retirement plan recordkeepers and third-party providers of financial wellness programs have remodeled their online engagement with participants, according to Cerulli. Providers have adopted “journey-based” website designs, which are guided experiences that assist participants with tasks such as enrolling in the retirement plan or determining an initial investment selection.

“Journeys are divided into modules that each focus on a different area of personal finance, such as retirement planning, debt management, or emergency savings,” the issue states. “In addition to reducing short-term financial stress, providers hope that by providing non-retirement-specific modules they can address issues that could be preventing some participants from saving for retirement or that could lead them to liquidate their savings prematurely.”

These efforts are benefitting participants, according to data from the Cerulli 2022 401(k) Participant Survey, which is reported on in “The Cerulli Edge.”

The survey data show that for 86% of respondents, the savings tools and calculators offered by their provider’s 401(k) website are very or somewhat helpful, compared with 77% in 2020. In addition, 72% also said the articles, videos and webinars offered online by their plan provider are helpful, compared with 52% in 2020.

In 2022, 44% of respondents said that the online savings tools and calculators offered by their 401(k) provider were very helpful, compared with 33% in 2020. Retirement plan participants also reported having favorable interactions and receiving helpful answers to questions through remodeled and improved online chat functions, Cerulli data show. In 2022, 26% of survey respondents said the chat function on their 401(k) website was very helpful, compared with 12% in 2020, and 34% said it was somewhat helpful, compared with 27% in 2020.

“Another development in provider website features is the increased adoption of chatbots,” the issue says. “These programs can help users navigate their plan’s website and instantly can provide answers to commonly asked questions by referencing a database of prepared responses.”

The most advanced chatbot programs are now using artificial intelligence and machine learning to automatically generate answers to questions that are not reliant on an entire pre-written library of material, the issue states. And, according to Cerulli data, more 401(k) plan participants are using their plan’s online tools and educational content for help with retirement planning.

Online tools and resources can be particularly helpful for engaging with Generation Z, and plan providers with robust resources can accrue an advantage, David Kennedy, senior analyst at Cerulli Associates, said in a release. 

“Generation Z exhibits a greater preference for digital communications and social media from their provider compared to participants overall,” he said. “Building a positive and encouraging experience with a recordkeeper at this early stage in Gen Z participants’ financial lives may make them more likely to continue an investment relationship in future decades.”

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